German Speaking Cruise and Flights Advisor

3 days ago


Southampton, United Kingdom Carnival UK Full time

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevantskills, we’d love to hear from you.

We work flexibly and will support you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and developing the social connections that make working with us so rewarding. We welcomethe opportunity to discuss reduced hours and job share arrangements.

**The role**

Sprichst du Deutsch? Vielleicht hast du Deutsch studiert und willst deine Kenntnisse anwenden und erweitern. Arbeitest du gerne in einem Team? Hast du Erfahrung im Kundendienst? Dann komm doch zu uns Wir sind ein kleines, freundliches Team in der CunardInternational Development & Planning Abteilung und es wuerde uns freuen, von dir zu hoeren

In the role of**German Speaking Cruise and Flights Advisor**, we’ll look to you to provide an exceptional service to our customers and travel agent partners, maintaining high professional standards and a strong customer focus throughout. Deliveringa positive customer journey is what we’re in the business for, and you’ll be at the heart of that.

**You will**:

- Work with colleagues across the business to ensure a consistent approach to customer service, adapting when necessary to dynamic changes within the Customer Contact Centre.
- Be a direct point of contact for all sales and support enquiries
- Be responsible for maximising revenue opportunities in every interaction by providing an exceptional level of service to German and International guests and travel agent partners.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a full time permanent basis with at least two days based in our Southampton officeor may be considered on a fully remote basis where applicable.

We are unable to provide 'skilled worker’ visa sponsorship for this position, so you must have the right to work in the UK to take up this role

**About you**

Fresh ideas and different perspectives are what excite us most and support us to succeed. Alongside bringing these to the role, you’ll also:

- Be fluent in German and English, both written and spoken
- Have previous experience of working in a high-performing sales or customer service team
- Ideally have previous experience working with Amadeus (or similar travel booking system)
- Show real passion demonstrating resilience and ownership in everything you do.
- Have an ability to demonstrate excellent organisational skills and prioritise a varied and heavy workload to achieve required deadlines whilst maintaining a strong and consistent customer focus to deliver a positive customer journey.

**Being part of our team has its benefits**

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help support your personal and financial health and wellbeing.
- A warm welcome with full support settling in
- Home and office-based hybrid working (minimum two office days)
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Contributory Defined Contribution Pension scheme
- Company paid Health Cash Plan and health assessment
- In-house Occupational Health support and access to digital GP
- Life Assurance
- Parental and adoption leave
- Childcare Voucher Scheme
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal


  • Flights Advisor

    4 days ago


    Southampton, United Kingdom Carnival UK Full time

    **Job Description** Carnival UK is the home of the prestigious cruise brands P&O Cruises and Cunard, and we operate spectacular ships all over the world! We take our guests on fantastic holidays, tailored to their individual requirements, and this is supported by our 330 strongcontact centre staff - and we need a new Flights Advisor to join us! Why...

  • Flights Advisor

    4 days ago


    Southampton, United Kingdom Carnival Full time

    Carnival UK is the home of the prestigious cruise brands P&O and Cunard, and we operate spectacular ships all over the world! We take our guests on fantastic holidays, tailored to their individual requirements, and this is supported by our 300 strong contactcentre staff - and we need a new Flights Advisor to join us! We have big plans for the future and...


  • Southampton, United Kingdom Euro London Full time

    German speaking Customer Service Advisor - Travel WFH If you have previous experience as Travel Agent or Cruise Specialist this job is Fully Remote. Are you a German speaker who loves using their language skills and is looking for an opportunity to speak with and advising customers on Travel? Do you want to be part of a team who pride themselves on helping...


  • Southampton, United Kingdom Euro London Full time

    German speaking Customer Service Advisor - Travel Hybrid Southampton If you have previous experience as Travel Agent or Cruise Specialist this job is Fully Remote. Are you a German speaker who loves using their language skills and is looking for an opportunity to speak with and advising customers on Travel? Do you want to be part of a team who pride...


  • Southampton, United Kingdom Carnival UK Full time

    Sprichst du Deutsch? Vielleicht hast du Deutsch studiert und willst deine Kenntnisse anwenden und erweitern. Arbeitest du gerne in einem Team? Hast du Erfahrung im Kundendienst? Dann komm doch zu uns! Wir sind ein kleines, freundliches Team in der CunardInternational Development & Planning Abteilung und es wuerde uns freuen, von dir zu hoeren! Carnival UK...


  • Southampton, United Kingdom Euro London Full time

    German speaking Customer Service Advisor - Travel Based in Southampton 2 days per week and 3 days from home. Are you a German speaker who loves using their language skills and is looking for an opportunity to speak with and advising customers on Travel? Do you want to be part of a team who pride themselves on helping their customers plan amazing...


  • Southampton, United Kingdom Carnival UK Full time

    We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...


  • Southampton, United Kingdom Cunard Line, Hotel Recruitment Full time

    As a market leader in the cruise industry, Cunard sails spectacular ships all over the world. Join us and you’ll discover that working at sea is more than just a job. It’s a way of life. During your Cunard career you could explore all four corners of the world, visiting destinations from Alaska to Japan, and more than 70 countries in between. Explore new...


  • Southampton, Southampton, United Kingdom Carnival UK Group Full time

    Job Description:The Luxury Cruise Reservations Concierge (Dutch Speaking) role at Carnival UK Group offers a unique opportunity to work with luxury cruises and premium holiday experiences. As a Dutch-speaking concierge, you will be responsible for providing exceptional customer service and support to our guests, while also working closely with our travel...


  • Southampton, United Kingdom Carnival Full time

    **Job Description** We have an exciting opportunity for an International Reservations Concierge (German & English Speaking) to join our Reservations department at Holland America Line & Seabourn. This role forms part of fantastic team working in a hybrid way from home and inour offices based in Southampton. **The Role** You will act as a liaison between...


  • Southampton, United Kingdom Carnival UK Full time

    We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...


  • Southampton, United Kingdom Carnival UK Full time

    We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...


  • Southampton, United Kingdom Carnival UK Full time

    We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...


  • Southampton, United Kingdom Page Personnel Finance Full time

    Customer Service at a contact Centre based in Southampton. **Client Details** Our client is a reputable contact centre that deal with queries and bookings for cruises across the globe. **Description** - Maintain accurate and up-to-date customer case files on a weekly basis to ensure that all correspondence is addressed timely and efficiently. - Track...


  • Southampton, United Kingdom Carnival UK Full time

    Carnival UK is the home of the prestigious cruise brands P&O Cruises and Cunard, and we operate spectacular ships all over the world! We take our guests on fantastic holidays, tailored to their individual requirements, and this is supported by our 330 strong contact centre staff - and we need new Cruise Consultants to help us! We are looking for people...


  • Southampton, United Kingdom Succeed Recruitment Solutions Full time

    **Would you like be a part of one of the UK’s leading luxury cruise agencies? If you have a passion for travel and a background in sales and customer service gained within the cruise or travel sector, we'd love to hear from you!** On offer is a generous salary plus excellent, uncapped earning potential and benefits including regular, luxury cruise fam...


  • Southampton, United Kingdom AVASK ACCOUNTING & BUSINESS CONSULTANTS Full time

    **Role**:Administrator - German speaking **Location**: Southampton (hybrid) **Salary**: £28,000 **Responsibilities** - Administer the setting up of new clients and organise the VAT & EPR Registration documents. - Keeping up to date with industry changes, self-learning around the topic. - Efficiently deal with any ad-hoc administration tasks that may...


  • Southampton, United Kingdom AVASK ACCOUNTING & BUSINESS CONSULTANTS Full time

    **Role**:Administrator - German speaking **Location**: Southampton (on-site) **Salary**: £25,000 **Responsibilities** - Administer the setting up of new clients and organise the VAT & EPR Registration documents. - Keeping up to date with industry changes, self-learning around the topic. - Efficiently deal with any ad-hoc administration tasks that may...


  • Southampton, United Kingdom Norwegian Cruise Line Holdings Ltd. Full time

    **Purpose**: The Air Operations Coordinator is a key role within the Guest Services team of Regent, providing information & booking of air services to the internal Guest Services team in the UK office as well as servicing calls from the Outbound Team based in Miami. Knowledge of air product and airlines is paramount to ensure the very best air schedule is...


  • Southampton, Southampton, United Kingdom Carnival UK Full time

    About Carnival UKCarnival UK is a leading holiday company offering unforgettable experiences to its guests. We are seeking an exceptional individual to join our team as a Dutch speaking International Reservations Concierge working with our luxury Seabourn and premium Holland America Line cruises.This is a full-time permanent position with hybrid working in...