Customer Service Administrator

3 days ago


Nottinghamshire, United Kingdom Hays Specialist Recruitment Limited Full time

Customer Services, Newstead Village, paying £10.65 per hour
**Your new company**
My client a leading packaging business is looking for multiple customer service advisors to join their business on an ongoing contract.
**Your new role**
- To provide effective hands on support to the web administration function to the business
- To establish an efficient, friendly, helpful, and welcoming approach with every caller proving them with a memorable level of service, which promotes customer loyalty and recommendation
- To ensure that a consistently outstanding level of customer care is provided during all telephone conversations and any other forms of communication
- To support and contribute to a culture of providing excellence in service to all Bunches customers
- To assist with general administrative duties as required

Main responsibilities:

- Respond to complaint/query messages on chat
- Assisting with overflow of calls as directed
- To ensure a consistently high level of service is provided by;
- Creating a positive first impression Respond to customer needs by listening and questioning effectively Completing every order thoroughly so that orders can be processed efficiently and delivered correctly within agreed timescales Endeavour to always completea customer request without having to pass the call to a colleague or call a customer back
- Having up to date and accurate information about current offers, promotions, and product availability
- Ensure that any incoming calls of complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently

**What you'll need to succeed**
- Computer literate to a competent level
- Customer service experience
- Experience of dealing with the public
- Attention to detail - accurate and thorough
- Excellent administration, communication, presentation, and customer service skills
- Bright, friendly and enthusiastic telephone manner
- Good listening skills
- Excellent keyboard skills
- Good problem-solving skills
- Numerate with good spelling and transposition skills
- Enjoys talking to people, but succinct and to the point
- Works well in a fluctuating team
- Flexible to working hours
- Supportive of colleagues
- Can work largely unaided and without supervision

**What you'll get in return**
You will be rewarded with a temporary contract to start ASAP.
Additional hours will be available.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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