![Reel Fish and Chips](https://media.trabajo.org/img/noimg.jpg)
Customer Service Assistant
1 week ago
**About us**
Reel Fish and Chips has now arrived in Oldham We have expanded from our current branch in Bolton and are looking to recruit individuals dedicated to excellent customer service with a strong desire to learn, develop and grow as individuals.
Our work environment includes:
- Shop retail premises
- Takeaway and dine-in service
**Responsibilities**:
- Provide exceptional customer service by serving customers coming in to buy food or placing orders via other platforms
- Assist customers with product information, order placement, and order collection
- Perform data entry onto the till epos system
- Resolve customer complaints or issues in a professional and timely manner
- Upsell products or services to customers when appropriate
- Maintain the cleanliness and strict hygiene standards of the whole premises at all times
- Communicate effectively with customers in a clear and concise manner
- Collaborate with other team staff members to create a positive working environment
**Requirements**:
- Excellent etiquette and communication skills in English
- Strong desire to provide high quality customer service
- Strong desire to grow and establish the REEL brand in the area in a positive light
- Ability to analise customer needs and provide appropriate solutions
- Previous experience in a customer service role is preferred but not required
**Job Types**: Full-time, Part-time, Temp to perm
**Benefits**:
- Company events
- Company pension
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Application question(s):
- Are you willing to travel to our Bolton shop for 2 weeks in order to receive full training?
**Education**:
- GCSE or equivalent (required)
Work Location: In person
Reference ID: REEL Oldham
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