Customer Service Representative
3 months ago
Customer Service Representative
**Duties**:
- Upsell products and services to customers when appropriate
- Handle customer inquiries, complaints, and requests in a professional and timely manner
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately and efficiently
- Perform data entry tasks to update customer records and order information
- Analyze customer feedback to identify areas for improvement in products and services
- Communicate effectively with customers to ensure their needs are met
**Skills**:
- Strong phone etiquette and communication skills in both English and Spanish
- Bilingual proficiency in English and Spanish is required
- Ability to analyze customer needs and provide appropriate solutions
- Excellent data entry skills with a high level of accuracy
- Multilingual abilities are a plus
We offer competitive pay rates and a supportive work environment. If you have a passion for providing exceptional customer service, we would love to hear from you
Please note that this is not a remote position. The Customer Service Representative will be required to work on-site at our location.
**Salary**: £13.00-£13.50 per hour
Expected hours: 37.5 per week
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 3 years (preferred)
Ability to Commute:
- Oldham, OL8 1QB (required)
Ability to Relocate:
- Oldham, OL8 1QB: Relocate before starting work (required)
Work Location: In person
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