Customer Service Representative

3 months ago


Oldham, United Kingdom Sleek traders LTD Full time

Customer Service Representative

**Duties**:

- Upsell products and services to customers when appropriate
- Handle customer inquiries, complaints, and requests in a professional and timely manner
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately and efficiently
- Perform data entry tasks to update customer records and order information
- Analyze customer feedback to identify areas for improvement in products and services
- Communicate effectively with customers to ensure their needs are met

**Skills**:

- Strong phone etiquette and communication skills in both English and Spanish
- Bilingual proficiency in English and Spanish is required
- Ability to analyze customer needs and provide appropriate solutions
- Excellent data entry skills with a high level of accuracy
- Multilingual abilities are a plus

We offer competitive pay rates and a supportive work environment. If you have a passion for providing exceptional customer service, we would love to hear from you

Please note that this is not a remote position. The Customer Service Representative will be required to work on-site at our location.

**Salary**: £13.00-£13.50 per hour

Expected hours: 37.5 per week

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 3 years (preferred)

Ability to Commute:

- Oldham, OL8 1QB (required)

Ability to Relocate:

- Oldham, OL8 1QB: Relocate before starting work (required)

Work Location: In person



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