Fraud and Error Officer

6 days ago


Dundee, United Kingdom Social Security Scotland Full time

Overview:
Everyone in Scotland should have the support they need to live their life and we believe they should be able to get it when and where they need it. That's why Scotland's social security agency is built around the people of Scotland. However, Fraud and client error is a known risk in the benefits being devolved, as such the agency are planning their response.

While our strategy is to design out opportunities for fraud through preventative measures where possible, there remains the possibility that fraud and error will occur. To respond to this, a Fraud and Error Resolution Service is being implemented in the agency to undertake investigations into allegations of internal and external fraud, to identify and correct instances of error, thus enabling recovery of associated financial loss.

All employees are offered a workstation assessment to enable you to carry out your role comfortably, putting in place any workplace adjustments you may require.

For awareness the working job title for this role will be Risk Analysis and Control Officer if you are successful for the post. The title Fraud and Error Officer is being used for advertising purposes only.

**Responsibilities**:
You will be responsible for the development of preventative fraud and error training and supports whilst working to prevent the occurrence of fraud and error through the identification of risks and controls to mitigate these.

In addition to this:

- You will contribute to the design of processes and systems to deliver devolved benefits, ensuring fraud and error prevention principles are firmly embedded.
- Upskill programme and agency colleagues in relation to fraud and error awareness.
- Respond to requests for advice and guidance relating to fraud prevention.
- Analyse data to identify emerging risks whilst identifying appropriate controls and monitoring the effectiveness of these.
- Maintain documentation and manage information, track milestones assigned to risk areas.
- Gather intelligence to support risk assessment.
- Resolve enquiries to the Fraud and Error Resolution Division, or escalate these as appropriate.

Additionally, while the service transitions to the fully functioning model, all team members will be required to adopt a flexible approach, undertaking additional activities such as business support tasks as and when required.

Here are details of the Competencies required for this role and you will be tested against these competencies if you are invited to attend the interview/assessment.
- Communications and Engagement
- Self-Awareness
- Analysis and Use of Evidence
- Improving Performance
- People Management
- Financial Management

Qualifications:
For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent or relevant experience.
Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

1. Proven ability to engage and influence stakeholders to achieve positive results.
2. Proven analytical skills demonstrated through collation, organisation, analysis and use of information to support decision making.
3. Ability to identify and analyse risk and to support identification, implementation and evaluation of effective control solutions or remedial action.
4. Excellent written and verbal communication skills

Band B Person Specification


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