Centralised Planner

**Description**:
The Centralised Planner role is responsible for ensuring service excellence by coordinating the operational and administrative aspects of service delivery to designated clients while meeting agreed-upon performance KPIs, SLAs, and service standards.

**What that means day to day**:

- Efficiently schedule auditing activities by collaborating with auditors, ROMs, and Enterprise accounts, prioritising cost-effectiveness, auditor well-being, and accuracy
- Proactively manage client scheduling to minimise travel, optimise audit utilisation, and assign suitable auditors
- Schedule clients 12 weeks to 12 months in advance based on their category
- Manage client requirements, including date and personnel changes, cancellations, and general audit rescheduling. Handle invoicing related to client cancellations
- Onboard new clients and maintain relationships with IAN and Enterprise accounts as assigned
- Collaborate with colleagues and the broader team to meet client needs and resolve issues
- Coordinate with the Technical department for necessary technical checks and to address client queries
- Process client retention and de-registrations as needed
- Carry out any additional tasks or responsibilities as directed by the Head of Strategic Planning

**What you’ll need to be successful**:
**Experience**:

- Customer support background
- Proficiency in advanced computer skills and reporting

**Skills and Competencies**:

- Strong communication skills
- Excellent organisational and multitasking abilities
- Effective problem-solving and prioritisation skills

**Personal Attributes**:

- Adaptable to work under pressure and meet tight deadlines
- Approachable and engaging
- Attention to detail
- Active listening skills
- Patient and pragmatic
- Reliable and organised

**What you’ll get in return**:
**FOR THE HERE AND NOW** - We provide a mature and flexible ‘work your way’ culture, generous holiday allowance, a ‘giving day’ to give back to others, enhanced family friendly leave (regardless of gender), an employee assistance programme, 24-hour online GP, gym discounts, cover for a variety of healthcare, dental, optical and wellbeing treatments/services, a cycle to work scheme and paid time off when you’re physically and mentally unwell.

**FOR FUN** - You spend a significant percentage of your time with your colleagues (and what a great bunch of people they are) and it’s important to us that everyone contributes to an environment that is positive and full of laughs. We’ve always got something going on, from charity events and competitions to recognition events and awards and we encourage our teams to get involved and have fun along the way.

Sound interesting so far?

**What you can expect if you apply**:

- An interview process consisting of:

- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

**About Alcumus**:
**What we stand for**:
Our values are the core of our business and fundamental to the way we work. In your role, you will;
- **Be a team player** - working collaboratively and being consciously inclusive with your colleagues
- **Be brave** - sharing your ideas, challenging the status quo, and taking responsibility for the part you play
- **Know your stuff** - continuously developing your skills and expertise, with the support from our many learning offerings
- **Enjoy the journey** - contributing to a positive working environment that enables you and everyone around you to be at their best

**Equal Employment Opportunity**

If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.
- Follow #careerswithalcumus to keep up to date with new vacancies and experience the everyday life at Alcumus._