3rd Line Engineer

1 week ago


Twickenham, United Kingdom G B Solutions Full time

**3rd Line Engineer**

**Twickenham**

**£50,000 - £60,000 DoE**

A leading IT hardware business is looking to recruit a 3rd Line Engineer with good Citrix knowledge. The role is split between 2 sites (one in W14 for 3 days a week, and the other in Ashford, Surrey for 2 days a week).

You will oversee a small team, so any team management experience is great but not essential, and you'll need to be DBS cleared.

This is an exciting opportunity to join an established IT solutions business, that focuses on the end-to-end service they deliver to their clients. Having won major contracts with long-standing businesses, the company has significantly strengthened and broadenedits customer delivery.

**Responsibilities**:

- Good Citrix knowledge
- Escalation support of technically challenging issues for colleagues and clients
- Take the technical lead on major incidents
- Train and transfer knowledge to internal teams
- Maintain the IT network for the business, ensuring any risks are highlighted or removed from the infrastructure
- Provide coaching on technical skills and processes to 1st and 2nd line employees
- Highlight and complete proactive maintenance for clients
- Document and run IT outage drills
- Manage the change process for pre-approve emergency and planned requests

**Skills/ Experience**:

- Excellent problem-solving skills
- A confident communicator, with excellent customer service skills
- Attention to detail and great time management skills
- Flexibility to travel to customer locations when required
- Comprehensive knowledge and experience with Microsoft Server and associated infrastructures would be beneficial
- WAN, LAN, Security, SSL, IP Routing, Switching would be advantageous

**Benefits**:

- On-call allowance
- Healthcare plan
- Employee assistance programme

GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.

Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales.


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