Service Desk Engineer

6 days ago


Twickenham, United Kingdom Talent Gateway Full time

**1st Line Engineer - Service Desk - Desktop Support - Virtualisation - Azure - Cloud - Active Directory - VMWare - Firewall - Switches - MCSE - Desktop - Office365 - Networking - Windows - Group Policy - Infrastructure**

This role is with a well-established IT managed service provider (MSP). They've continued to grow throughout 2020/21, leading to an expansion of their service desk team.

This service desk role offers great career development potential for those looking to build an IT career.

If you have a good (2.1 or a first) relevant technical degree, with at least a year’s experience in a helpdesk environment, this role could be for you. People typically progress to more senior roles in about 12 months, and previous graduates are now workingin head of service, service desk manager, project manager and senior engineer roles.

Our client offers 5 days of paid learning and development to all employees.

**Key Skills**
- **1st line service desk / desktop support experience**:

- **Fully proficient with Windows 10, Active Directory and Office 365**:

- **Strong troubleshooting skills**

**Responsibilities**
- Managing clients O365 user accounts
- Active Directory Management
- Deploying PCs through SCCM and WDS
- Monitoring scheduled backups in VMWare and Windows networks
- Attending client sites to support office moves and new site openings

**About you**
- Great interpersonal skills including excellent written and spoken English
- Previous work experience in a relevant technical service environment
- A clear interest in IT
- Well organised and with an eye for detail


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