Quality Assurance Assessor

3 weeks ago


Manchester, United Kingdom carloans 365 Full time

We are seeking a meticulous, diligent and detail-oriented QA Assessor to join our Old Trafford team.

As a QA Assessor, you will play a crucial role in ensuring that all teams across the business consistently deliver exceptional customer service while adhering to strict FCA regulations. You will be responsible for auditing the entire business, assessing data protection, compliance, accuracy, and quality of service.

**WHAT'S INVOLVED?**
- Conduct thorough and systematic audits of salespeople's calls to ensure compliance with FCA regulations and company policies
- Evaluate sales calls for accuracy, professionalism, and adherence to scripting guidelines
- Identify areas for improvement and provide constructive feedback to management
- Stay updated on regulatory changes and ensure audit processes align with current standards
- Maintain accurate records of audit findings and produce comprehensive reports for employee and management review

**WHAT ARE WE LOOKING FOR?**
- Exceptional attention to detail, with a keen eye for spotting discrepancies and ensuring regulatory compliance
- Proven experience in a QA/Compliance/Call Quality role, preferably within a regulated industry
- Demonstrated diligence and care in reviewing and assessing data, ensuring accuracy and adherence to company policies and regulatory requirements
- The ability to proactively identify trends and patterns in audit findings, enabling the implementation of targeted improvements
- Strong communication skills, both written and verbal, to provide constructive feedback to management and teams
- Familiarity with FCA regulations or willingness to quickly learn and adapt to regulatory changes
- A collaborative mindset, able to work effectively within a team environment and contribute to the continuous improvement of audit processes

**WHY CARLOANS 365?**
- Salary: from £28,000
- Working hours: Monday - Friday 09.00 - 18.00
- Employee Assistance Programme
- Generous spot prizes and incentives
- Your birthday off
- Frequent social events and lunches



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