Damage Assessor

7 months ago

Manchester, United Kingdom Gap Hire Ltd. Full time

**The Role**:
We currently have a great new opportunity for an experienced Damage Assessor to join our friendly but driven team at our Manchester Depot. Our Vehicle Hire Division hire a range of light commercial vehicles to companies ranging from blue chip corporations and public sector organisations to medium sized enterprises.

The Damage & Loss Assessor will ensure that all mechanical and body work damages are successfully and accurately captured, documented and recharged onto the customer in a professional and timely manner.

**Key Tasks and Responsibilities**:

- To assist in controlling the damage process for all the depot fleet, including controlling costs for expenditure on a varied range of equipment and contracts within an agreed spend limit
- Identify damage recharge opportunities from off hires, defects reported by customers and repairs carried out during routine maintenance
- Ensure validity of claim and transparency of profit margins
- Gather all evidence and prepare damage packs, photographs and estimates for customers and ensure that effective communication is carried out both internally and externally
- Assisting in managing the Loss of Use process so clear instruction is provided to customer and hire departments with regards to charges and timeframes
- Obtain order numbers from customers and negotiate, within the given parameters, where necessary to ensure that maximum recharge value is achieved with customer
- Invoice customers once recharge value is achieved with customer
- Resolve or escalate all queries within a given time frame
- Liaise with internal departments and or external vendors to return the vehicle to hire/rental fleet within agreed timescales

**Applicants for the Damage & Loss Assessor position should have/be**:

- You will have a keen eye and excellent attention to detail as you accurately assess damage to vehicles and identify repair methods, using our systems to create and track estimates.
- An effective communicator with the ability to build strong customer relations and effectively explain the repair procedure to customers and the workshop.
- Ability to work effectively under pressure and prioritise your workload
- Passionate about providing outstanding customer service
- Full UK driving licence

**Benefits include**:

- Competitive salary plus bonus
- Up to 25 days annual leave plus bank holidays
- Contributory Pension Scheme
- Life Assurance
- Employee Assistance Programme

**About Us**:
We are a leading commercial vehicle rental company specializing in providing high-quality rental services to a diverse range of clients. Our fleet consists of a wide variety of commercial vehicles including trucks, vans, and specialized vehicles and we take pride in delivering exceptional customer service and maintaining strong industry partnerships.

**So what next?**

If you fit the profile and are up for the challenge, we would love to hear from you

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