Current jobs related to Technical Support Specialist - Kirkbymoorside - Forum Energy Technologies

  • Apprentice Composite Manufacturing Specialist

    4 weeks ago

    Kirkbymoorside, North Yorkshire, United Kingdom Marshall Full time

    Job DescriptionRole OverviewThe Apprentice Composite Manufacturing Specialist will play a key role in gaining knowledge and experience within a composite manufacturing environment. As part of the operations team, you will learn and experience a variety of manufacturing techniques and understand the values of each.Key ResponsibilitiesAssist in the development...

  • Apprentice Composite Manufacturing Specialist

    2 weeks ago

    Kirkbymoorside, North Yorkshire, United Kingdom Marshall Full time

    Job DescriptionRole OverviewThe Apprentice Composite Manufacturing Specialist will play a key role in gaining knowledge and experience within a composite manufacturing environment. As part of the operations team, you will learn and experience a variety of manufacturing techniques and understand the values of each.Key ResponsibilitiesAssist in the development...

  • Apprentice Composite Manufacturing Specialist

    3 weeks ago

    Kirkbymoorside, North Yorkshire, United Kingdom Marshall Full time

    Job DescriptionRole OverviewThe Apprentice Composite Manufacturing Specialist will play a key role in gaining knowledge and experience within a composite manufacturing environment. As part of the operations team, you will learn and experience a variety of manufacturing techniques and understand the values of each.Key ResponsibilitiesAssist in the development...

  • Apprentice Composite Manufacturing Specialist

    3 weeks ago

    Kirkbymoorside, North Yorkshire, United Kingdom Marshall Full time

    Job DescriptionRole OverviewThe Apprentice Composite Manufacturing Specialist will play a key role in gaining knowledge and experience within a composite manufacturing environment. As part of the operations team, you will learn and experience a variety of manufacturing techniques and understand the values of each.Key ResponsibilitiesAssist in the development...

  • Composite Manufacturing Specialist

    1 month ago

    Kirkbymoorside, North Yorkshire, United Kingdom Marshall Full time

    Why Consider a Career with Marshall? Marshall Slingsby Advanced Composites operates in the field of advanced materials, focusing on the creation of intricate composite structures essential for the production of critical components in maritime and aerospace applications. Role Overview The primary objective of this position is to guarantee that the end product...

  • Composite Operator

    3 weeks ago

    Kirkbymoorside, North Yorkshire, United Kingdom Marshall Full time

    About the RoleWe are seeking a highly skilled Composite Operator to join our team at Marshall. As a key member of our manufacturing team, you will be responsible for ensuring the delivery of high-quality composite products to our customers.Key ResponsibilitiesSafety: Maintain a safe working environment and adhere to all health and safety regulations.Quality:...

  • Composite Operator

    3 weeks ago

    Kirkbymoorside, North Yorkshire, United Kingdom Marshall Full time

    About the RoleWe are seeking a highly skilled Composite Operator to join our team at Marshall. As a key member of our manufacturing team, you will be responsible for ensuring the delivery of high-quality composite products to our customers.Key ResponsibilitiesSafety: Maintain a safe working environment and adhere to all health and safety regulations.Quality:...

  • Mechanical Technician

    2 weeks ago

    Kirkbymoorside, North Yorkshire, United Kingdom BRIDGE RECRUITMENT Full time

    Job OverviewBridge Recruitment is seeking a skilled Mechanical Technician to join our team. As a Mechanical Technician, you will play a crucial role in ensuring the smooth operation of our equipment.Key Responsibilities:Load testing of equipment to ensure optimal performancePerform routine maintenance tasks to prevent equipment downtimeCollaborate with...

  • Mechanical Technician

    2 weeks ago

    Kirkbymoorside, North Yorkshire, United Kingdom BRIDGE RECRUITMENT Full time

    Job OverviewBridge Recruitment is seeking a skilled Mechanical Technician to join our team. As a Mechanical Technician, you will play a crucial role in ensuring the smooth operation of our equipment.Key Responsibilities:Load testing of equipment to ensure optimal performancePerform routine maintenance tasks to prevent equipment downtimeCollaborate with...

  • Composite Operator

    1 week ago

    Kirkbymoorside, North Yorkshire, United Kingdom Marshall Full time

    About the RoleWe are seeking a skilled Composite Operator to join our team at Marshall Slingsby Advanced Composites in Kirkbymoorside, North Yorkshire. As a key member of our production team, you will play a critical role in ensuring the delivery of high-quality composite products to our customers.Key ResponsibilitiesManufacture composite products from...

  • Composite Operator

    1 week ago

    Kirkbymoorside, North Yorkshire, United Kingdom Marshall Full time

    About the RoleWe are seeking a skilled Composite Operator to join our team at Marshall Slingsby Advanced Composites in Kirkbymoorside, North Yorkshire. As a key member of our production team, you will play a critical role in ensuring the delivery of high-quality composite products to our customers.Key ResponsibilitiesManufacture composite products from...

  • Composite Operator

    4 weeks ago

    Kirkbymoorside, North Yorkshire, United Kingdom Marshall Full time

    About the RoleWe are seeking a highly skilled Composite Operator to join our team at Marshall. As a key member of our manufacturing team, you will be responsible for ensuring the production of high-quality composite products that meet our customers' expectations.Key ResponsibilitiesSafety and Quality: Maintain a safe working environment and adhere to all...

  • Electrical Design

    3 months ago

    Kirkbymoorside, United Kingdom Complete Talent Services Full time

    Due to business growth, we are looking to recruit for a Electrical/ Electronics Design Engineer for a leading manufacturing engineering company based North of York. This provide a rare opportunity to join a leading company who are a household name within their industry allowing you to gain exposure to a large variety of different disciplines. The main...

  • Machine Tool Specialist

    1 week ago

    Kirkbymoorside, North Yorkshire, United Kingdom Morson Talent Full time

    Job OverviewAs a key member of our team at Morson Talent, you will play a vital role in ensuring the highest standards of quality, efficiency, and productivity in our production operations.Key Responsibilities:Ensure adherence to quality standards and complete all necessary documentation.Work within standard hours and minimize waste to maximize...

  • Machine Tool Specialist

    1 week ago

    Kirkbymoorside, North Yorkshire, United Kingdom Morson Talent Full time

    Job OverviewAs a key member of our team at Morson Talent, you will play a vital role in ensuring the highest standards of quality, efficiency, and productivity in our production operations.Key Responsibilities:Ensure adherence to quality standards and complete all necessary documentation.Work within standard hours and minimize waste to maximize...

  • Design Engineer

    1 day ago

    Kirkbymoorside, United Kingdom CV-Library Full time

    As a Design Engineer or Graduate Design Engineer, based mainly from offices in North Yorkshire, with some potential hybrid working, you will play a vital role in the designing of Domestic, Commercial, Renewable Heating systems & District Heating Schemes.   You will contribute to the design, coordination, and implementation of mechanical,...

  • Composite Manufacturing Specialist

    2 weeks ago

    Kirkbymoorside, North Yorkshire, United Kingdom Marshall Full time

    About the RoleWe are seeking a highly motivated and skilled individual to join our team as an Apprentice Composite Technician. As a key member of our operations team, you will play a vital role in gaining knowledge and experience within a composite manufacturing environment.Key ResponsibilitiesAssist in the production of complex composite structures,...

  • Composite Manufacturing Specialist

    2 weeks ago

    Kirkbymoorside, North Yorkshire, United Kingdom Marshall Full time

    About the RoleWe are seeking a highly motivated and skilled individual to join our team as an Apprentice Composite Technician. As a key member of our operations team, you will play a vital role in gaining knowledge and experience within a composite manufacturing environment.Key ResponsibilitiesAssist in the production of complex composite structures,...

  • Senior Quality Assurance Specialist

    1 week ago

    Kirkbymoorside, North Yorkshire, United Kingdom Marshall Full time

    Marshall is seeking a highly skilled Senior Inspector to join our Slingsby Advanced Composites department in North Yorkshire. As a key member of the team, you will be responsible for ensuring the highest quality standards are met in the production of our products. Your expertise will be crucial in driving business improvements and maintaining our AS9100 and...

  • Senior Quality Assurance Specialist

    1 week ago

    Kirkbymoorside, North Yorkshire, United Kingdom Marshall Full time

    Marshall is seeking a highly skilled Senior Inspector to join our Slingsby Advanced Composites department in North Yorkshire. As a key member of the team, you will be responsible for ensuring the highest quality standards are met in the production of our products. Your expertise will be crucial in driving business improvements and maintaining our AS9100 and...

Technical Support Specialist

4 months ago

Kirkbymoorside, United Kingdom Forum Energy Technologies Full time

Forum Energy Technologies (FET) is a world leader for the supply of Work Class ROVs (Remotely Operated Vehicles), Observation Class ROVs, Trenchers and Submarine Rescue Systems providing innovative solutions for challenging deep water intervention operations. Design and manufacture of these systems is based at the facility at Kirkbymoorside, North Yorkshire which is part of a worldwide company with headquarters in Houston, USA. These products are known worldwide for unrivalled quality and technical excellence utilising a wealth of experience, delivering products that perform reliably in hostile environments.

**Job purpose**:Provide technical support solutions to our end users, engineering, part-sales team, production, and other internal FET departments/functions as required.

**Key Responsibilities: (Key Tasks)**
- Provide technical support for in-service systems, collating customer-ready engineering responses to technical support enquiries in a timely manner.
- Where beneficial, recreate customer reported issues in-house to assist problem resolution.
- Be an active member of the “on call” out of hours rota system.
- Generate internal NCRs and champion the progress of remedial actions as required to address issues arising from customer reported issues.
- Provide technical input during the quoting and tendering phase to understand customer requirements.
- Be commercially aware when dealing with customer issues.
- Log and review all customer and technical support enquiries using FET FAST database.
- Take lead and clearly document corrective action activities and exercises.
- Provide technical insight into future product development.
- Carry out system audits and follow-up visits to vessels and systems to obtain customer feedback.
- To assist with system integration/FAT as required
- To act as customer proxy for FAT as required (and where there is no conflict of interest).
- Job role may require work offsite.
- Any other duties, as required by the Company.

**Accountabilities: (Deliverables)**
- Resolution of technical queries or oversee output of others who are working to resolve them
- Contribute to the robust 24-hour technical support function
- Monitor the FAST-ticketing system ensuring support enquiries are resolved in a timely fashion
- Assist R&D department as required
- Any other duties, as required by the Company

**Internal/External interaction**:
Internal: Provide technical guidance and support to the internal sales team

External: Be the first point of contact for all customer-related technical queries

**Education/Qualifications (desirable)**:

- ONC/OND preferably in an Electrical/Electronic Engineering discipline (or equivalent)
- HNC/HND preferably in an Electrical/Electronic Engineering discipline (or equivalent)
- BSc preferably in an Electrical/Electronic Engineering discipline (or equivalent)

**Technical Competencies (essential)**:

- Able to read and understand electrical and hydraulic schematic diagrams
- Ability to consider and involve all engineering disciplines during decision making process
- Ability to always consider the safety aspects of written instructions
- Ability to consider and involve all engineering disciplines during decision making process
- Working knowledge of hydraulic and electrical control systems
- Working knowledge of AC/DC High Voltage Systems
- Advanced tool skills

**Technical Competencies (desirable)**:

- Working knowledge of fibre optic data systems
- Working knowledge of ROV winch and handling systems
- Have an understanding of current and legacy FET (PSSL & Sub-Atlantic) equipment

**Key Skills (essential)**:

- Excellent literacy and phone skills
- Logical approach to fault finding when under pressure
- Willingness to get things done on time using own initiative
- Ability to be a team member and think of others
- Friendly and approachable with a willingness to listen
- Prepared to take lead on technical corrective actions and clearly document the results
- Attentive to QHS&E Policies and Regulations
- Effective organisational skills - role will have a high degree of autonomy
- Be an effective communicator understand the business needs whilst considering customer demands
- Passionate and self-motivating team player
- High attention to detail

**Experience (essential)**:

- Attentive to ISO 9001 QA systems
- Previous experience in a hands-on tools-based role (not necessarily related to ROV’s)
- Customer facing role

**Experience (desirable)**:

- Proven ROV competence with high level of awareness of typical ROV activities.
- ROV Operational Experience
- Previous experience in a technical support environment

**QHSE Competencies**:

- Maintain behaviour in compliance with FET HSE requirements.
- Maintain responsibility and accountability through personal commitment and behaviour.
- Report any unsafe or environmentally unsound acts and conditions to their immediate Supervisor such that remedial action can be taken to manage the risk.

**Job Types**: Fu