Performance Improvement Advisor

4 months ago

Leeds, United Kingdom Northern Trains Full time

**BUSINESS FUNCTION**: Performance

**GRADE**: ML1/SB1

**SALARY**: £34,060 to £40,508 per annum

**ROLE TYPE**: Hybrid

**HOURS**:37 per week

**Is optimising business processes ‘Your Thing’?**
- We are looking for a Performance Improvement Advisor to help implement the performance strategy for Northern. Embedding a positive performance culture within the region that continuously delivers improvements for our customers.

Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.
- We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.
- We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.
- Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.
- Ready to make them yours? Join us on this journey.

**About the role**:

- As a Performance Improvement Advisor you will be producing bespoke analysis for internal stakeholders, identifying improvement activities to achieve business level and industry level targets.
Using your strong analytical skills you will be interpreting complex datasets to identify performance risks and issues and providing detailed reports for the Performance Improvement Business Partner and Regional teams.

If this sounds like your thing, we’d love to hear from you.

**Key responsibilities**:

- This is a varied and challenging role, but here is a taste of what your day-to-day activities could include:

- Providing insight to the Performance Improvement Business Partner, analysing Regional Performance Improvement Plan success.
- Conducting accurate analysis of complex datasets to identify performance improvement opportunities and develop business cases.
- Leading regional performance initiatives, including monitoring exercises, investigations, and detailed reporting.
- Representing Northern at industry meetings, contributing to decision-making on regional policy implementation.
- Improving data quality through detailed analysis and investigations, guiding senior management interventions.
- Managing Northern Performance Improvement Management System (PIMS), supporting local managers in developing improvement plans.

**About you**:

- You will need be able to think laterally and identify potential solutions to issues or problems, ensuring you consider risks and identify mitigations. You will have a good understanding of Service Planning and Performance Processes with knowledge of the railway or a similar technical field.

We’re also looking for the following:

- Extensive knowledge of spreadsheets and databases with the ability to critically evaluate and interpret.
- Knowledge of relevant parts of the Track Access, Passenger Service Contracts, and Northern standards which relate to operational planning and performance
- Good interpersonal skills with the ability to deal comfortably with people at all levels.
- Experience and understanding of lean tools and techniques

**Our Benefits**:

- Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

- Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
- Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- 75% discount with other Train Operating Companies - after 1 year with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
- Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
- Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
- Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
- Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
- Holiday Purchase Scheme - if you join us at Manager or Executive level or above, you can use your salary to buy up to 5 additional days of annual leave each year.

You can find out more here
- We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace._

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