Visitor Services Advisor

2 weeks ago

Glasgow, United Kingdom Visit Scotland Full time

**Visitor Services Advisor** **-* **(**22000066**)**
**Description**

We are looking to recruit a Visitor Services Advisor for our Glasgow iCentre on a 35 hours per week contract with a salary of £20,570 per annum (pro rata) until the end of October 2023
WHAT DOES THE TEAM DO?
The Visitor Information Network is responsible for the operation of a large and geographically diverse network of VisitScotland iCentres spread throughout Scotland. The iCentres deliver a range of information and sales services to locals and visitors on holiday in Scotland including the sale of tickets, books, maps, gifts and souvenirs. Consumer demand is changing and the operation of, and services provided by, the iCentres change regularly to account for this.
The Visitor Services Advisor role within the Industry & Destination Development Directorate is key in delivering information and inspiration to visitors across the information centre network, which forms part of the wider iKnow Community.
To work in our iCentres, we need a team of engaging people to deliver face to face information to our visitors, offering inspirational ideas and sharing our hidden gems by extending a personal touch.
Working in an iCentre offers the chance to pass on information about things to see and do, to encourage everyone to get out more and see what the local area and Scotland has to offer.
WHAT ARE YOU RESPONSIBLE FOR?
The Visitor Services Advisor will support the Area iCentre Manager and Assistant Area iCentre Manager in the daily delivery of inspiring, customer-focused information and sales services.
iCentres are typically staffed by 2 or more staff during opening hours however in certain locations or circumstances there may be a requirement for lone working.
BACKGROUND TO THE ROLE
The full range of services provided through the iCentre are key in adding value to the visitor experience delivering a relevant and quality range of services to meet and exceed customer expectations
The VisitScotland iCentre network must adhere to health and safety, security and EPOS guidelines.
Key contacts include the Regional Manager, the Area iCentre Manager, the Assistant iCentre Manager, the Industry & Destination Development team, the Head of Information and staff throughout the iCentre network.
WHAT IS THE JOB?
To be the consumer face of VisitScotland, promoting Scotland as a holiday/day trip destination to locals and visitors alike, encouraging them to do more in the area during their visit by informing them of a wide range of things to see and do.
Share knowledge through all of our information channels providing inspiration to visitors via the Online Community, mobile and outreach services.
Ensure an exceptional level of customer service is provided to all customers whether internal or external to VisitScotland. Staff delivering information and sales services, ensuring the delivery of a consistently high-quality customer services.
Ensure that the internal and external presentation of the iCentre is of the highest standard in accordance with corporate brand values, health and safety requirements, disability access and security policies to promote the highest standards of customer service and a good working environment.
Ensure that retail stock is effectively merchandised in line with brand guidelines, ensuring retail stock is secure within the iCentre, accurately monitor stock levels and follow national guidelines on cyclical stock counting.
Responsible for the secure handling of all cash, credit card receipts etc. and that banking is accurately completed in full compliance with national guidelines.
Carry out all necessary commercial activities, linking retail and ticketing activity to the needs of the visitor, creating memorable experiences. Ensure VisitScotland standards are exceptional within each iCentre.
Manage the stock of literature and other promotional material of relevant tourism businesses to ensure that marketing opportunities purchased by the businesses are effectively delivered.
All staff will be required to work as one team and provide support and coaching to colleagues where necessary.
For full details please view the full job description here. Please note the hourly rate is incorrect on this document and this role has an annual salary of £20,570

**Qualifications**

WHAT YOU MUST HAVE
Customer service experience
Knowledge of Scotland
Sales/retail experience
Strong numeracy skills
Excellent communication and interpersonal skills
IT proficiency
WHAT WE’D LIKE YOU TO HAVE
Foreign language skill
Cash handling experience

**Work Locations**: Glasgow VIC 156a/158 Buchanan Street Glasgow G1 2LL
**Job**: Customer Facing and Business Administration
**Full/ PartTime**: Full Time
**Job Posting**: Jan 17, 2023
**Unposting Date**: Feb 5, 2023

**Salary**: £20,570.00 per year

  • Visitor Services Assistant

    1 week ago

    Glasgow, United Kingdom The National Trust for Scotland Full time

    This is an exciting and varied role within the Visitor Services Team, primarily based at the Tenement House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season. Working at all 3 sites will be required on a rota basis, but the role will be...

  • Patient Services Advisor

    7 days ago

    Glasgow, United Kingdom Nuffield Health Full time

    HEAD OFFICE Patient Services Advisor Patient Services Advisor Glasgow Hospital | Outpatients | Permanent| Full-Time £21,333 per annum 37.5 hrs per week **Shifts**: Mon-Thur between 8am-9pm, Fri 8am - 6pm 1 Saturday a month Nuffield Health Gym Membership Access to Healthcare Scheme Are you passionate about customer service? Then you could join the...

  • Health Visitor

    1 month ago

    Glasgow, United Kingdom NHS Scotland Full time

    We are fully committed to the key ambition and aims of Getting It Right for Every Child (GIRFEC), to provide children and young people with the best possible start in life. Working within the Gorbals Health Visiting team, you will be expected to contribute to working with colleagues both from health and partner organisations to support families according to...

  • Holiday Advisor

    2 weeks ago

    Glasgow, United Kingdom Ten Live Group Full time

    Ten Live Ltd are urgently recruiting a New Homes Sales Advisor for a National company based in the West of Scotland Area. Take ownership of the development, ensuring that the Sales Office and Show Home a are well maintained and clean •Meeting and greeting visitors, customers and potential purchasers •Initiate contact to prospects, recording and...

  • Holiday Advisor

    2 days ago

    Glasgow, United Kingdom Ten Live Group Full time

    Job Description Ten Live Ltd are urgently recruiting a New Homes Sales Advisor for a National company based in the West of Scotland Area. Take ownership of the development, ensuring that the Sales Office and Show Home a are well maintained and clean •Meeting and greeting visitors, customers and potential purchasers •Initiate contact to prospects,...

  • Holiday Advisor

    2 weeks ago

    Glasgow, United Kingdom Ten Live Group Full time

    Ten Live Ltd are urgently recruiting a New Homes Sales Advisor for a National company based in the West of Scotland Area. Take ownership of the development, ensuring that the Sales Office and Show Home a are well maintained and clean •Meeting and greeting visitors, customers and potential purchasers •Initiate contact to prospects, recording and...

  • Customer Services Advisor

    1 week ago

    Glasgow, United Kingdom Kaplan Financial Full time

    We are looking for a Customer Services Advisor to join our team.As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing & Promotion, Service provision, Compliance, and any other duties as required by the Management teamThis is an excellent opportunity for a Customer Service Assistant or Customer Service...

  • Health Visitor

    4 weeks ago

    Glasgow, United Kingdom NHS Scotland Full time

    This is an opportunity to join North West Glasgow’s committed and Innovative Locality Children’s Services Team. We are currently recruiting 1 Health Visitors who will each be responsible for caseloads within our Children & Families Health Visiting Teams within the Maryhill area, North West Glasgow. North West Locality is an area with both pockets of...

  • Service Advisor

    1 month ago

    Glasgow, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone Mercedes-Benz of Giffnock** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...

  • Health Visitor

    4 weeks ago

    Glasgow, United Kingdom NHS Scotland Full time

    NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and...

  • Customer Service Advisor

    1 week ago

    Glasgow, United Kingdom Scotland, Ireland & The North Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Firhill Court as a Customer Service Advisor working 40 hours per week, 9am - 5.30pm. At Homes for Students, we are dedicated to creating a positive...

  • Visitor Experience Assistant

    1 month ago

    Glasgow, United Kingdom Rangers Football Club Full time

    **JOB TITLE**:Visitor Experience Assistant - Edmiston House **REPORTING LINE**:Visitor Experience Supervisor - Edmiston House **DEPARTMENT**:Commercial and Marketing Department **LOCATIONS**:Edmiston House **CONTRACT**:Full-time and part-time positions available **THE ROLE** An exciting opportunity has arisen to join Rangers Football Club in a role...

  • Customer Service Advisor

    4 weeks ago

    Glasgow, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Gallery Apartments as a Customer Service Advisor working 20 hours per week, Monday to Friday. At Homes for Students, we are dedicated to creating a...

  • Service Advisor

    2 weeks ago

    Glasgow, United Kingdom Lookers Full time

    Overview Service Advisor Glasgow North Land Rover Hours: Monday-Friday 8am till 6pm, Saturday 8am till 12noon on a rota basis  Salary: £30,800 OTE (including £26,000 basic, plus bonus) Are you an experienced service advisor looking for a new opportunity? If the answer is yes, then this could be the role for s North Land Rover is...

  • Customer Service Advisor

    1 month ago

    Glasgow, United Kingdom Search Consultancy Full time

    UK Customer Service advisor role The company - Indigo light house You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscriptionservice and providing in-depth...

  • Customer Service Advisor

    4 weeks ago

    Glasgow, United Kingdom Search Consultancy Full time

    UK Customer Service advisor role The company You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscriptionservice and providing in-depth insights to their...

  • - Customer Service Advisor

    1 month ago

    Glasgow, United Kingdom Search Consultancy Full time

    UK Customer Service advisor role The company - Indigo light house You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscriptionservice and providing in-depth...

  • Customer Service Advisor

    4 weeks ago

    Glasgow, United Kingdom Search Consultancy Full time

    Job: Customer Service Advisor (Trainee Advisor) Location: Glasgow City Centre **Salary**: £22k - £25k Shifts: Monday - Friday (1 in 4 Saturdays) Search are delighted to be exclusively supporting a highly successful, Scottish Financial Services business as they look to expansion in the new year. As a personal financial solutions company, our client...

  • Customer Service Advisor

    1 month ago

    Glasgow, United Kingdom Abodus Limited Full time

    We are looking for an enthusiastic Customer Service Advisor to join our team on a full time basis, helping us provide a first class service for our students at our purpose built student accommodation here at St James. **About Abodus**: The Abodus ethos is to offer affordable and stylish student accommodation across the United Kingdom, in the best student...

  • Customer Service Advisor

    4 weeks ago

    Glasgow, United Kingdom BES - Goole Full time

    Bailey Employment Services are currently recruiting for Customer Service Advisors for Lloyds Banking Group in Glasgow. Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their...