Visitor Experience Assistant

2 months ago


Glasgow, United Kingdom Rangers Football Club Full time

**JOB TITLE**:Visitor Experience Assistant - Edmiston House

**REPORTING LINE**:Visitor Experience Supervisor - Edmiston House

**DEPARTMENT**:Commercial and Marketing Department

**LOCATIONS**:Edmiston House

**CONTRACT**:Full-time and part-time positions available

**THE ROLE**

An exciting opportunity has arisen to join Rangers Football Club in a role that will help deliver the success of Edmiston House and support the wider club.

The museum within Edmiston House is a state-of-the-art venue that celebrates the history of one of the oldest and most successful football clubs in the world. The eagerly anticipated museum will complement the other offerings already available within Edmiston House and will significantly broaden and elevate the Ibrox visitor experience.

The Visitor Experience Assistant (VEA) will be part of the team that will be responsible for the smooth running of the Rangers Museum and gift shop; ensuring excellent standards of customer service and that the customer experience remains consistently high. Bookings, ticketing, customer queries and the day-to-day operations of the museum and gift shop will all be substantial aspects of the role.

**KEY RESPONSIBILITIES**
- Supporting the retail operations of the gift store via selling products at the till, replenishing merchandise, supporting product deliveries/intake, supporting stock takes and reporting on sales performance of the merchandise with a view to creating a range of merchandise that is popular, profitable and fitting for the museum offering.
- Ensure the museum is always maintained to a high level and report any faults in a timely manner. This will include daily cleaning duties and security of the collection.
- Use of the SeatGeek ticketing system to process and distribute museum tickets to customers following the necessary ticketing and cash handling procedures.
- Completion of general administration tasks as and when required.
- Provide a clear and concise handover for each shift change to the next member of staff.
- Provide on-the-job training as required to any new starts or colleagues covering the post.
- Reasonable ad hoc duties from other departments.
- Undertake set up requirements for events within the museum space.
- Provide prompt and accurate service, with a keen eye for detail. Actively engage with the public to maximise their enjoyment of the collection and the interactives. Whilst on the museum floor and offering tours, you should be actively adding to the visitor’s experience.
- Prioritise workload in order to ensure that operational needs are met.
- Manage visitor numbers. Liaise with the team on keeping the museum, shop and tours safe and enjoyable.
- Always maintain a positive attitude and professionalism.
- Ensure all company procedures are followed.
- Always adhere to data protection when handling personal information.

**General Information**:

- Given the nature of the business, this role includes working at both weekends and evening in accordance with the fixture schedule, and events diary.
- A developed sense of discretion and confidentiality is required.

**THE CANDIDATE**
- A real passion for delivering amazing experiences for our supporters.
- Previous customer service experience within a retail or heritage environment.
- Willingness to develop skills and enhance knowledge, through required training.
- Confident individual with good presence, engaging personality and profile with the ability to be self-composed and patient in all situations.
- Eligibility to work in the UK.
- Demonstrable and exceptionally high level of customer service skills.
- The ability to multi-task while managing an extremely varied workload.
- Excellent organisational skills and ability to see tasks through to completion.
- Must have demonstrable experience in dealing with challenging customers and ensuring that enquiries/complaints are dealt with through to completion.
- Must be flexible and prepared to deliver above remit as and when required.
- Able to work flexible and unsocial hours including evenings, nights, weekends, bank holidays, Christmas Eve, and New Year’s Eve.

**EQUALITY & INCLUSION**:
**GENERAL INFORMATION**:
THE CLOSING DATE FOR APPLICATIONS IS 28TH MAY 2023.

**Job Types**: Full-time, Part-time

Work Location: In person

Application deadline: 28/05/2023



  • Glasgow, United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

    Organisation: The National Trust for Scotland Salary: £24,960 pro-rata, per annum KEY RESPONSIBILITIES AND ACCOUNTABILITIESTo provide a consistently high standard of visitor care at all times• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly,efficient and knowledgeable manner;• Welcoming visitors...


  • Glasgow, Glasgow City, United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

    Organisation: The National Trust for Scotland Salary: £24,960 pro-rata, per annumKEY RESPONSIBILITIES AND ACCOUNTABILITIESTo provide a consistently high standard of visitor care at all times• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly,efficient and knowledgeable manner;• Welcoming visitors...


  • Glasgow, Glasgow City, United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

    Organisation: The National Trust for Scotland Salary: £24,960 pro-rata, per annumKEY RESPONSIBILITIES AND ACCOUNTABILITIESTo provide a consistently high standard of visitor care at all times• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly,efficient and knowledgeable manner;• Welcoming visitors...


  • Glasgow, United Kingdom The Clydeside Distillery Full time

    Could you talk about whisky all day? Barley, mashing, casks, water - there’s so much to it! A confident storyteller that goes above and beyond for customers? Think of a time you were on holiday and that one interaction changed your whole expectations of the trip. That’s what we do here at The Clydeside. We strive to exceed customer expectations and...


  • Glasgow, United Kingdom National Trust for Scotland Full time

    **JOB PURPOSE** - This role will provide an engaging visitor experience, through guiding, introductory talks and tours amongst other methods - Focus on welcoming visitors to the property and ensuring information is accessible - Maintaining excellent standards of customer care and service - Supporting opportunities to generate income, including seasonal...


  • Glasgow, United Kingdom Tennent’s Visitor Centre Full time

    **Role Responsibilities** - Be the first point of contact for all visitors to the Tennents Visitors Centre. - Operating the booking system to take and update reservations for the brewery tours and events. - Taking payments, cash handling and daily income reconciliation. - Support all TVC daily operations ensuring a high level of customer experience and...

  • Tour Guide

    1 month ago


    Glasgow, United Kingdom Tennent’s Visitor Centre Full time

    **Role Responsibilities** - Deliver Tennent’s brewery tours covering the history of the famous brand and the brewery, brewing process, ingredients, and packaging operations within the tour. - Ensure compliance with site Health & Safety rules and ensure tour groups’ safety throughout tour delivery. - Operating the booking system to take and update...

  • Tour Guide

    1 month ago


    Glasgow, United Kingdom Tennent’s Visitor Centre Full time

    32hrs per week, during summer can increase to 40hrs **Role Responsibilities** - Deliver Tennent’s brewery tours covering the history of the famous brand and the brewery, brewing process, ingredients, and packaging operations within the tour. - Ensure compliance with site Health & Safety rules and ensure tour groups’ safety throughout tour delivery. -...


  • Glasgow, United Kingdom Visit Scotland Full time

    **Visitor Services Advisor** **-* **(**22000066**)** **Description** We are looking to recruit a Visitor Services Advisor for our Glasgow iCentre on a 35 hours per week contract with a salary of £20,570 per annum (pro rata) until the end of October 2023 WHAT DOES THE TEAM DO? The Visitor Information Network is responsible for the operation of a large and...


  • Glasgow, United Kingdom National Trust for Scotland Full time

    **JOB PURPOSE** This is an exciting and varied role within the Visitor Services Team at Holmwood House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season. Working at all 3 sites will be required on a rota basis, but this role will be based...


  • Glasgow, United Kingdom National Trust Scotland Full time

    Key responsibilities and accountabilities Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of: Visitor services, catering, (including ordering, merchandising, sales targets) Line management of Visitor Services Assistants and volunteers to deliver an...


  • Glasgow, United Kingdom Visit Scotland Full time

    **Seasonal Visitor Services Advisor** **-** **(**2400000O**)** **Description** **We are recruiting for a seasonal position for Glasgow iCentre for 28 hours per week from June to September 2024. The starting salary is £24,259 pro-rata and based on 35 hours per week, or £13.28 per hour.** **Please note there is regular weekend working involved with these...


  • Glasgow, United Kingdom CBRE Full time

    **Role Purpose** Situated in the Reception and Visitor areas, these experience trained hosts welcome & assist Three people, partners and visitors on their journey within the building. Through regular review of digital data they are able to anticipate daily needs - parking, visitors, weather etc. They engage with visitors signing in digitally and escort them...


  • Glasgow, United Kingdom CBRE Full time

    **Role Purpose** Situated in the Reception and Visitor areas, these experience trained hosts welcome & assist Three people, partners and visitors on their journey within the building. Through regular review of digital data they are able to anticipate daily needs - parking, visitors, weather etc. They engage with visitors signing in digitally and escort them...

  • Health Visitor

    9 hours ago


    Glasgow, United Kingdom NHS Scotland Full time

    (Please note the salary is Pro Rata) for part time hours. This is an opportunity to join North West Glasgow’s committed and innovative Locality Children’s Services Team. We are currently recruiting for Health Visitor who will be responsible for delivering the Universal Pathway for all children on a designated caseload. North West Locality is an area...


  • Glasgow, United Kingdom NHS Scotland Full time

    This is a fixed term post of 12 months. (Please note the salary is Pro Rata) for part time hours. The shift pattern for this post is Mon - Wed (8.30am to 4.30pm). This is an opportunity to join North West Glasgow’s committed and innovative Locality Children’s Services Team. We are currently recruiting for Health Visitor who will be responsible for...

  • Health Visitor

    2 weeks ago


    Glasgow, United Kingdom NHS Scotland Full time

    NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and...


  • Glasgow, United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

    HES/24/094 Monument Manager Glasgow Cathedral Organisation: Historic Environment Scotland Location: Glasgow Thank you for your interest in the post of Monument Manager with Historic Environment Scotland, based at Glasgow Cathedral. This is a permanent pensionable appointment. This is an exciting opportunity to take on a leadership role at one of our...

  • Tour Guide/driver

    1 week ago


    Glasgow, United Kingdom Experience Scotland's Wild Full time

    **Scotland Tour Guide/Driver -Glasgow - Experience Scotland's Wild** **Who are Experience Scotland's Wild** Experience Scotland's Wild are an award winning, 5 Star ★★★★★ Tour Operator who focus on going above and beyond to ensure our visitors have the most wonderful time possible as they explore Scotland. We provide Extra Small Group Tours for...

  • Health Visitor

    7 days ago


    Glasgow, United Kingdom NHS Scotland Full time

    We are looking for enthusiastic and motivated Health Visitors to become part of NE HSCP Children & Families Health Visiting Teams. We have the opportunity to recruit 2 fulltime SCPHN/Health Visitors to our Teams. Bridgeton/Parkhead/Shettleston - Children and Families Teams with a designated caseload within the surrounding areas. Health Visiting is a diverse,...