Concierge

1 week ago


Cardiff, United Kingdom Western Permanent Property Ltd Full time

The concierge typically helps residents get timely resolution on housekeeping and maintenance issues.

Working on Friday, Saturday & Sunday 7am - 7pm with options for overtime during the week

Take package deliveries, log them and place receipt slips into post boxes residents informing them of their delivery. Subsequently they have to ensure the resident signs the collection book upon receipt of their item

Greet, screen and escort visitors

Offer support to Residents on a 24 hour, 7 day a week basis, including weekend and Bank Holidays.

They will also be responsible for supporting the caretaker where necessary by assisting in the removal of any refuse, ensuring that the reception area is kept clean and tidy.

The Concierge will be responsible for ensuring that the reception is manned at all times and that the residents needs are met

Maintaining the security of the premises through monitoring CCTV and completing patrols of the premises.

To provide assistance to residents at every opportunity

To sign in and out keys to residents and contractors when authorised to do so

Monitor contractors working within the common areas, ensuring they log in/out as well as completing relevant permit to work documentation and take appropriate action to notify residents and protect the communal areas.

Co-ordinate the building emergency procedures

To identify the need for essential repairs or maintenance to be carried out

To complete the minimum required patrols each shift to comply with the buildings Fire safety policy

To ensure that all incidents or accidents are logged accordingly.

To encourage co-operation between all residents of the property and their guests with regard to noise and general behaviour. To diffuse any situation that may arise between residents

Handover to the next person on duty ensuring that they are aware of any reportable incident / occurrences or issues to the building

Carry out such other duties as necessary to ensure the efficient and Effective operation of Admiral House

Complete daily logs within buildings health and safety management folder

Instruct and train new residents on operation of car lifts

Keep up to date records of parked cars permitted in the property and issue parking permits

Keep detailed logs of events that occur through completion of weekly reports

Provide meter readings for tenants/residents

The Building Concierge is expected to act as, and undertake, the duties of Chief Fire Marshall for the building. To maintain a sound understanding of the fire regulations and fire procedures of the building.

To ensure that all the communal areas are kept clear and free of obstacles including bikes, rubbish bags, furniture etc, in order to comply with Fire Safety and Health & Safety regulations etc.

Answer the telephone and replay all information/messages to relevant team members

Ensure that company policies and procedures are consistently applied to required standards.

**Job Types**: Full-time, Temporary contract

Pay: £21,415.68 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 12 hour shift
- Weekends only

**Experience**:

- Customer Service: 2 years (preferred)

Work Location: In person

Application deadline: 06/05/2024
Reference ID: Admiral House


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