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Nhs 111 Health Advisor/call Handler

2 months ago

Ferndown, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

Are you looking for a new challenge where you can be compassionate and save lives across the Dorset community?

This is your chance to come and join us as a Health Advisor in our NHS 111 service You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive and patient focused service to people requiring healthcare advice and assistance.

Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent patient care. Your entry into the role will be fully supported with a choice of two structured training programmes to choose from based at our hub in St Leonards. We offer a variety of rotas to suit your lifestyle - Please see attached documents for further rota details.

**Training course information**:
**Full time course - 24th June OR 9th September 2024**: 37.5 hours per week - Monday - Friday 0900-1700 for 5 weeks

**Part time course - 23rd June OR 8th September 2024**: 23 hours per week - Sunday 0900-1700 and Monday - Thursday evenings 1800-2200 for 7 weeks

Interviews will be held on the 20th and 21st May 2024

At Dorset HealthCare we are passionate about the support and training we provide for our Heath Advisors; you will have a period of supervised practise with our supportive team.

Applicants must have a good all-round education and a passion for providing excellent customer service. You do not need to have worked in healthcare before but should be able to demonstrate good communication skills as a Health Advisor.

Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information.

Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient.

Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required.

Always maintain the integrity and confidentiality of all patient and Trust information.

Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.