Customer Service Advisor

4 weeks ago


Brierley Hill, United Kingdom Adecco UK Full time

**Excellent Role Available**

**Customer Service Advisors Wanted**

**Based in Brierley Hill**

**£11.50ph**

**Temporary Ongoing**

**Hours of work between 7am - 11pm 37.5 hours per week**

**5 days out of 7 - can include weekends.**

**Role Summary**:

- Acting as the first point of contact to both internal and external customers
- Managing incoming telephone calls/queries to client SLA standards
- Managing outgoing telephone calls/queries where necessary
- Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas.
- Maintain high level of first time fix rate to achieve Service Desk Key Performance Indicators
- Maintain detailed and accurate records of actions taken to support the incidents resolution
- Maintain clear communication lines in line with company guidelines
- Identify major incidents and escalate where required
- Monitor all outstanding tickets

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Shane Cole



  • Brierley Hill, United Kingdom Adecco Full time

    **New Opportunity Available!** **Customer Service Advisor** **Based in Brierley Hill** **Shift Rota Basis - Working 5 days out of 7 (Weekends can be included)** **Hours between 5.00am and 11.00pm (45 minutes lunch break)** **£11.50 per hour** **Temporary to Permanent Contract** - *Training will be provided*_ **Daily Duties Include (but not limited...


  • Burgess Hill, United Kingdom Page Personnel Finance Full time

    As a Customer Service Advisor you will support the Customer Service team with an increase in demand by answering inbound calls and making outbound calls. **Client Details** Our client is based within Burgess Hill and in the Utilities industry. **Description** As a Customer Service Advisor your responsibilities will include: - Take payments over the...


  • Burgess Hill, United Kingdom Page Personnel Finance Full time

    You will be based in Burgess Hill, answering inbound calls and working administration. Delivering exceptional customer service and sales processes. **Client Details** Our client based in Burgess Hill are looking to extend their sales and customer service team and to recruite a Customer Service Advisor. **Description** **The Key Responsibilities for a...


  • Buckhurst Hill, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Service Advisor Customer Service Advisor Buckhurst Hill, Essex | Admin| Fixed Term Maternity Contract | Full Time 37.5 hours considered - no set days Flexibility is key!| Department open 8am-6pm flexible shift pattern Monday - Friday and Saturday 8am -1pm At Nuffield Health, a role like this is about much more than achieving...

  • Sales Advisor

    4 weeks ago


    Brierley Hill, United Kingdom New Look Full time

    Sales Advisor - Permanent- Merry Hill- 8 hoursAbout Us At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the most...


  • Kings Hill, United Kingdom Commercial Services HR Full time

    **About Commercial Services Group** Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally, with revenues of c£500M, 1800 staff and six trading divisions: Global Education Supplies, Procurement, Energy & Carbon, CommunityServices, Professional Services and People Services. Wholly owned...


  • Brierley Hill, United Kingdom Pertemps Network Group Full time

    **Job Description**: Customer Service Administrator Brierley Hill £21k + commission Temp-perm Pertemps are currently working on behalf of a nation leading company based in Brierley Hill. The company are looking for a Customer Service Administrator to join their busy new enquiries team. The job: - Booking in appointments.- Diary management.- Producing and...


  • Kings Hill, United Kingdom TN Recruits Full time

    **Customer Service Advisor - Kings Hill** Do you have proven customer service/support experience? Are you looking to develop a career within a friendly and supportive team? If so, our well-regarded Kings Hill based client is actively seeking a Customer Service Advisor to represent their company whilst providing first-class service to their clients,...

  • Service Advisor

    1 month ago


    Turners Hill, United Kingdom BMR Performance Ltd Full time

    **Must have knowledge of BMW motor vehicles** Duties Include As Service Advisor you will be: - Greeting and liaising with Customers - Answering the Telephone - Informing Customers of Workshop progress, keeping them updated and aware of progress at all times - Coordinating with the Workshop & other Internal departments - Explaining detailed works carried...


  • Brierley Hill, United Kingdom Compliance Group Full time

    _**About us**:_ **“**Compliance Group are an exciting new business with PE investment seeking a high calibre Human Resource Advisor with a strong technical background and high ambitions to join their team. The business is growing at pace; this role will currently be responsible for one business within a division which contains 4 subsidiary businesses as...


  • Dudley Hill, United Kingdom Farr Associates Recruitment limited Full time

    Customer Care Advisor£23,030 plus overtime opportunityMAY & JULY 2024 start dates available.New PositionBradfordHybrid available or full-time office.My client is a little different to the usual Insurance businesses, rather than being part of a huge contact centre, here they have a more personable and welcoming team appeal.The teams compromise of just 20...


  • Brierley Hill, United Kingdom Polaris Catering & Refrigeration Services Ltd Full time

    **About us** **Customer Service's Call Allocator** Job Title: Customer Service's Call Allocator Location: Brettell Lane, Brierly Hill, DY5 3LQ Type: Full Time (Monday to Friday), 36.5 hours per week Hourly Wage: £11.50 - £13.00 per hour. Depending on Experience. About us: An excellent opportunity to work for a well-established business has become...


  • Brierley Hill, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full time

    Pro-actively manage sickness absence undertaking referrals to Occupational Health in line with the Sickness Absence Management Policy, arranging follow up informal and / or formal meetings as appropriate. Where necessary utilise coaching methodologies with Managers. When required participate in all aspects of the recruitment, vetting and selection process on...


  • Burgess Hill, United Kingdom Kemp Recruitment Limited Full time

    Job Title: Service Advisor Location:Burgess Hill Hours:40 Hours Per Week - Monday to Friday Salary: £Competitive depending on experience plus bonus opportunity! Our client is looking for an experienced Service Advisor in the Burgess Hill, West Sussex area. The client is looking to recruit an experienced Service Advisor with fantastic...


  • Brierley Hill, Dudley, United Kingdom LKA Recruitment Full time

    As an Independent Financial Advisor (IFA), you will play a pivotal role in helping our clients make informed decisions regarding their financial matters. You will operate on a self-employed basis, offering you the flexibility to manage your schedule and build your own client base while benefiting from the support and resources of our established firm. You...


  • Brierley Hill, United Kingdom LKA Recruitment Full time

    As an Independent Financial Advisor (IFA), you will play a pivotal role in helping our clients make informed decisions regarding their financial matters. You will operate on a self-employed basis, offering you the flexibility to manage your schedule and build your own client base while benefiting from the support and resources of our established firm. You...


  • Brierley Hill, United Kingdom LKA Recruitment Full time

    As an Independent Financial Advisor (IFA), you will play a pivotal role in helping our clients make informed decisions regarding their financial matters. You will operate on a self-employed basis, offering you the flexibility to manage your schedule and build your own client base while benefiting from the support and resources of our established firm. You...


  • Burgess Hill, United Kingdom Clearline Recruitmentment Ltd Full time

    **Job Title**: Customer Excellence Advisor **Location**:Burgess Hill **Salary**:£22,204-£29,755k per annum with uncapped commission **Full Time ,**Monday-Friday must be flexible between 8am-6pm (8 hour shifts) with Saturday morning working on a rota basis (1 Saturday in 3) Our client based just near Burgess Hill train station is looking to recruit Customer...


  • Kings Hill, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    **Customer Relations Advisor** **Location: West Malling** **12-month Fixed Term Contract** **Salary £23,000 per annum** An exciting new role has opened as a Customer Relations Advisor for a successful organisation, located in West Malling. **Duties for this position include**: - Contacting existing customers; updating contact information where...

  • Sales Assistant

    2 days ago


    Brierley Hill, United Kingdom Electromist Full time

    We are looking for an experienced sales advisor who also has strong product merchandising skills Minimum 10 hours per week however availability for overtime - Serve customers and handle any returns and refunds. - Unpack deliveries, stock shelves and arrange displays. - Promote products to meet sales targets. - Keep the store clean and tidy. **Job...