Bank Administrator

4 months ago

Warrington, United Kingdom Spire Healthcare Full time

**Bank Administrator | Outpatient Bookings | Spire Cheshire | Warrington | Flexible hours | £11.48 per hour**

Spire Cheshire Hospital has an exciting opportunity for an experienced administrator to join our outpatient appointments team on a bank/occasional basis

At Spire Cheshire Hospital, we provide high-quality treatments for our patients and are extremely proud to be rated as Outstanding by the Care Quality Commission (CQC) for our private hospital care. You can get fast access to expert healthcare, from consultations and diagnosis to treatment and aftercare.

**Working Hours**:_Flexible - Department operates between 8 am and 6 pm Monday to Friday _

**Contract Type**:_Bank/Zero hours _
- As Outpatients Bookings Administrator you will be responsible for the provision and maintenance of an efficient patient appointments service within the hospital. You will also provide information to patients, consultants, consultants secretaries and other relevant departments in a timely and courteous manner. _

**Duties and Responsibilities**
- Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
- Manage the telephone lines in an effective and timely manner
- Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
- Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter
- Ensure that the COBPS (consultant online booking and payment service) and insurer direct booking portals are both maintained effectively and in line with KPI’s
- Maintain departmental electronic and manual filing systems accurately

**Who we're looking for**
- High standard of secondary education with demonstrable literacy and numeracy skills
- Track record of successful delivery in a similar role, in an office and / or customer service environment
- Experience of handling high call volumes in a fast paced environment
- High level of PC literacy and experience of using multiple systems and programmes
- Working knowledge of SAP or a similar patient booking system would be beneficial

**Benefits**

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- Bank colleagues are paid weekly
- Access to Spire Healthcare pension
- Access to Blue Light Card discounts
- Free uniform
- Free DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers

**Our Values**

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**_For us, it's more than just treating patients; it's about looking after people._

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