People Coordinator

7 months ago

London, United Kingdom Caravan Support Team Full time

**PEOPLE AND ENGAGEMENT COORDINATOR**

**The Role**:
Reporting to the People and Culture Director, this role will involve collaborating with various departments to support the people strategies that enhance our Caravan culture and support our team. This role is central to maintaining a cohesive and positive working environment, so being hands on and ready to help with whatever comes up is essential.

**To say thanks for choosing us, we offer our People and Engagement coordinator**:

- Excellent staff meals when working
- Dining discount when visiting with family & friends.
- Coffee discount
- Bike to work scheme.
- Mental health and well-being support
- Financial health education and support
- Leadership training and development
- Birthday & Anniversary Treat - on your birthday and on your work anniversary, you'll receive a Caravan voucher to spend in any of our restaurants.
- Social events and seasonal team parties
- Development and career progression, 80% of all our management roles are filled internally.

**As Caravan’s, People and Engagement coordinator you will be responsible for**:
ENGAGEMENT & RETENTION
- Champions Workplace and all other rewards activity
- To work with the Head of People and Directors to roll out business incentives and drive employee engagement.
- Fun champion looks for creative ways to keep teams happy and healthy.
- Contribute to the planning and execution of team-building activities, social events, and wellness initiatives to drive a positive work environment.
- Collaborate with the People and Culture Director and departmental heads to develop and execute comprehensive employee engagement programs aligned with Caravan's values and objectives.
- Own onboarding/offboarding, anniversary, and birthday gifts.
- Owning celebrating successes within the business for internal comms.

EMPLOYEE RELATIONS (HR)
- Maintain accurate employee records and ensure compliance with relevant legislation and company policies.
- Support on all aspects of ER cases, including meeting invites, notes taking and outcome letters, supporting managers and conducting meetings when required.
- Assisting and advising with ER cases with managers and keeping a log of all “live” cases.
- Supporting people and performance management (including performance improvement plans);
- Assist the People Director on companywide HR projects to help support the delivery of the teams’ yearly objectives.
- Act as a point of contact for employee inquiries and concerns, demonstrating empathy, confidentiality, and professionalism in all interactions.

RECRUITMENT
- Communicate effectively with site teams ensuring any gaps and vacancies are dealt with quickly and effectively.
- Managing live roles and recruitment targets, communicating with sites and departments, reporting, and the continuous development of the overall recruitment and selection process.
- Run recruitment reports (to include hiring sources, time to hire) looking for ways to continue improving.

LEARNING AND DEVELOPMENT
- Assist in organising, coordinating and delivering training and development initiatives, including workshops, inductions, compliance courses and skill-building sessions.
- Support the People Team in various projects and initiatives aimed at enhancing employee experience and organisational effectiveness.
- Supports the People Team on new restaurant openings, ensuring the people function supports the stability and growth of Caravan.

**Experience and skills**
- A qualification is not required for this role, however studying, or recently graduated in a Human Resources degree or CIPD qualification is welcome.
- Previous experience in an administrative or HR assistant role, with a strong interest in people-focused work.
- Excellent organisational and multitasking skills, with the ability to prioritise and manage competing demands effectively.
- Exceptional attention to detail and a proactive approach to problem-solving.
- Strong communication and interpersonal skills, with the ability to build rapport and collaborate with diverse stakeholders. Proficiency in Microsoft Office Suite and familiarity with a HR software.
- Knowledge of employment legislation and HR best practices.
- Commitment to maintaining confidentiality and handling sensitive information with discretion and integrity.

**About Caravan**:
At Caravan, we lead a supportive and inclusive workplace culture where every individual can thrive. As a leader in our industry, we recognise the importance of investing in our people and creating an environment where they feel valued and empowered. We also like push the boundaries. Our well-travelled food and drinks range is all about marrying flavours from all around the globe. We also share a love of mighty fine coffee, great drinks, good food and friendly vibes.

Over the past 14 years, we have built our award-winning restaurants and roastery as well as investing time, money and resources into initiatives that have a positive impact on the world a

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