Customer Transformation Programme Lead

2 weeks ago


Walsall, United Kingdom Walsall Council Full time

Customer Transformation Programme Lead - Ref: CH00923 - (2300005Z)

Description

**Customer Transformation Programme Lead - Ref: CH00923**

G14: £64,248 - £70,889 per annum

THIS IS A 12-MONTH OPPORTUNITY OFFERED AS A FIXED-TERM CONTRACT TO EXTERNAL APPLICANTS OR AS A SECONDMENT TO EXISTING WALSALL COUNCIL EMPLOYEES.

The Council is transforming how it operates and delivers services to customers through various approaches, such as; developing technologies, processes, partnerships and behaviours. Changing customer expectations and external budget pressures mean we need to modernise and transform how we deliver our services.

We are currently recruiting a Customer Transformation Programme Lead to join the Customer Engagement Directorate, tasked with strategically supporting the Customer Access Management Programme and senior leadership of the Customer Experience Centre, leading on largescale initiatives, projects and programmes of transformation, to ensure the Council continues to have services and systems fit for the future.

The Role:

- Product ownership
- Digitalisation of services
- Pioneering new and innovative technical solutions
- Improving services for customers
- Empower people to be their best
- Provide help to residents both when and where they need it
- Reduce the cost of delivering services; or
- Release staff capacity to be re-deployed into other work

Closing Date: 10 May 2023

This is a re-advertisement, previous applicants need not apply.

Primary Location: GB-GB-Walsall

Other Locations: GB-GB-Walsall

Work Locations: Civic Centre Zone 1H_WS1 1XU_LOC_59 Civic Centre Zone 1H Darwall Street Walsall WS1 1XU

Job: Technical

Organisation: Walsall Council BU

Job Posting: May 3, 2023, 2:54:59 AM



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