IT Support Assistant

6 months ago

Wallingford, United Kingdom Fugro Full time

Job Description

Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

The role:
Fugro is recruiting an IT Support Assistant to join our IT Department in Wallingford. Working closely with the IT team you will provide first-line IT technical support to end-users across multiple offices and escalate to the IT Support Administrators or Systems Professionals where necessary. You will also be responsible for managing your own workload and reporting any system issues within the Fugro IT estate. Daily tasks will helping to resolve helpdesk tickets logged onto our internal system. Ensuring our systems are up to date and patched whilst ensuring security best practices are adhered to. You will be involved in training new and existing staff in the correct use of our IT System and supporting continuous improvement of our process.

What we’re looking for:

- Relevant experience and/or qualifications in supporting end-user equipment, software or services
- Experience working in a busy IT department
- You enjoy using your technical expertise to resolve problems quickly and efficiently.
- You are confident of your own abilities and can escalate any technical issues in a timely manner
- You are confident using a variety of IT Systems and are comfortable training staff in the correct use

What we offer:
Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.
- Extensive career & training opportunities both nationally and internationally.
- Competitive salary accompanied by an attractive package including contributory pension scheme, life assurance and private medical insurance.
- Flexible working hours and the potential to work 2 days a week from home in accordance with your manager and corporate policies.
- 24 days annual leave.
- Comprehensive benefits package including the option to buy or sell up to 5 days annual leave.
- Option to lease an electric car
- Our view on diversity, equity and inclusion_

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together create a safe and liveable world’ - and to each other.

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