Vie - Customer Support Representative 12 Month
7 months ago
**Job description**:
As a Customer Support Representative within our busy Customer Support team, you will:
- Support the management of a number of Airlines and/or MRO (Maintenance Repair and Overhaul) accounts within the EAME region. Support Spares Order Management Activity and support the management of the Customer Relationship including satisfaction for the three product divisions of Safran Landing Systems - Landing Gear, Wheels and Brakes, plus Braking, Steering and Monitoring Systems Equipment.
- Interface and coordinate with the internal functions including Logistics, Credit Management, Warehouse, Supply Chain for any Spares management activity and resolution of customer issues, plus working with the Customer Support Manager (CSM) network for preparation of customer account reviews.
- Use our Customer Relationship Management (CRM) tool and artificial intelligence tools to process purchase orders and request for quotes to our customers
- Support our customers through order book monitoring, delivery plan follow-up, order promising, delivery plan building logistics, risk analysis on deliveries, abnormal demand management, Enterprise resource planning (ERP) update if needed and when collaboration with customer is done.
- Close coordination and support needed with direct CSC management and teams including Key Account Managers to ensure daily priorities are managed and achieved and identify any improvements to the ordering process
- Promote to customers usage of the many support tools available via our online portal.
**Job requirements**:
Essential
- Customer Mindset and Customer focused.
- Positive approach to working as part of a team and also independently.
- Analytical and Problem solving methodology.
Desirable
- Demonstrable experience of managing customer relationships in a similar role
- Experience working in a similar industry - aerospace / manufacturing
What training will we provide?
- SAP (ERP) training
- Customer relationship management tool training
- Product knowledge - Landing Gear, Wheels & Brakes and Systems Equipment
- Overview of complex customer and supply chain management
- Experience of a busy Customer Support Centre and awareness of all the associated business functions that are necessary for the operations
**Specificity of the job**:
Based in Gloucester
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 83,000 employees and sales of 19 billion euros in 2022 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran ranks among Forbes magazine's Top 30 best employers in the world.
Safran Landing Systems is the world leader in aircraft landing and braking systems. The company has partnerships with 20 airframers in civil, regional, commercial and military transport, and supports 27,000 aircraft.
Master Degree
First experience
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