Customer Service Team Leader

6 months ago


Gloucester, United Kingdom Furndeco Limited Full time

Are you a highly organised, efficient and accurate person who is wanting to achieve a great job every day? Do you have a passion for delivering excellent customer service? We’re a successful furniture company looking for a hardworking and reliable person to join our amazing team, this would be on a 12-month fixed term contract to cover Maternity leave.

This is a great opportunity for a someone who has excellent interpersonal skills and is comfortable working in a fast paced environment.

**Why work for us?**

There’s loads of great reasons to come and join us, here are just a few:

- Medical Benefit including the following:

- Discount vouchers
- Access to 24/7 GP Service
- Physiotherapy
- 24/7 Employee Helpline
- Mental Health Support
- Financial & Legal Support
- Death in Service payment
- Free tea & coffee
- Free parking
- Get your birthdays off

**What about you?**

To be successful in this role you will:

- Manage and lead the Customer Success team, motivate team members, set objectives and assess performance
- Deliver 1-2-1’s, performance reviews, RTW’s and team meetings
- Support the CS Manager across a range of activities including recruitment, training, project work and any other management duties as required
- Be first point of contact to assist the team with queries, escalations and daily support when needed
- Carry out quality monitoring and feedback with guidance to team members on improvements
- Ensure adherence to policies and processes and support with decision making in line with processes
- Provide exceptional customer service and set the standards for the team to follow
- Be the first point of contact for support with the Aftersales, credit and refund approval process and work with Accounts to ensure this process is followed correctly

**Have you got the following skills?**
- Excellent Customer service and Leadership skills
- Capacity to work in a high pressure, deadline driven environment
- Excellent standard of communication skills both verbally and written
- Can demonstrate strong levels of determination and resilience
- Great at decision making
- The ability to innovate and inspire
- Proficient in a range of IT systems
- Coaching and feedback for team members
- Confidence and skilful negotiating techniques
- Strong organisational ability

**What next?**

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Gloucester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Leadership: 1 year (required)
- Customer Service: 2 years (required)
- Office Environment: 3 years (required)

Work Location: In person


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