Digital Membership Administrator
3 weeks ago
Youth Scotland, Scotland’s national charity for the support and delivery of community-based youth work, would love you to come and join our dynamic team.
We are at an exciting stage in our organisational development with a growing membership of youth groups and plans in place for significant growth in our support for youth work, youth groups and young people. This post will support our member groups and playa key role in administering our membership renewals and small grant schemes.
Monday - Friday 9am to 5pm
If you have the skills and experience to make a difference in supporting our members, then we want to hear from you
**Key Responsibilities**:
- Act as a first point of contact within Youth Scotland for enquiries from member
groups and those wishing to become members
- Operate our CRM membership system and take a lead role in processing
to date, compile membership reports and collate statistics as required
- Operate systems in support of membership services, such as small grants schemes
and user surveys
- To provide general administrative support to Youth Scotland staff in supporting member groups through collaborative technologies.
- Carry out reception duties, including answering the telephone and meeting and greeting visitors (when in office)
- Attend and take minutes at staff meetings and other meetings as required
- Assist in quality control within organisation to maintain high standards against
customer service and membership support.
**Desirable Skills**:
- Excellent written and verbal communication skills
- Good organisation skills with an ability to prioritise tasks
- Ability to plan, use initiative and make decisions.
- Flexible approach to work
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