Product Support Specialist
3 weeks ago
Product Support Information Solutions/ Laboratory Specialist - 6-month contract - Top Pharma
My client a top pharmaceutical company is looking for a Product Support Specialist to join their team on an initial 6-month contract.
INSIDE IR35 - £180 - £220 PAYE
The Product Support Information Specialist will:
- Be responsible for providing general information solutions technical or scientific support to internal/external customers
- Handle customer enquiries from the acceptance of Information Solutions product problems through to case resolution
- Support senior colleagues as the interface between customers, field force and global divisions, and deliver sustainable solutions for support cases
- Provide onsite support activities to assist colleagues if necessary, during complex situations
To be considered for the Product Support Information Specialist contract you should possess:
- A Degree or relevant professional qualification
- Experience of working in the Point of Care (POC) and/or Laboratory environment
- Knowledge of Customer Relationship Management (CRM) and web delivery tools
- Understanding of the Diagnostics industry and familiar with working in a multicultural environment
- Troubleshooting experience including excellent attention to detail.
- Resilient and comfortable dealing with multiple enquiries from all levels in a fast-paced customer centric organisation
- Awareness of challenging technologies (Cloud computing, AI)
- Technical skills related to the product range e.g., Awareness of HL7, ASTM, XML (XML-stylesheets) and communication protocols including RS232, TCP/IP, FTP.
- Naturally assertive
- Fluent English language, written and verbal
- Full UK/EU (or equivalent) driving licence
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