Quality and Product Assurance Manager

3 weeks ago

Welwyn Garden City, United Kingdom Jonathan Lee Recruitment Full time

**Quality and Product Assurance Manager**

**Space/SATCOM Industry**

**Location: Hertfordshire, plus London and Homebased as required.**

In support of a UK based leading designer, developer and operator of commercial satellite operations, I’m seeking a Quality & Product Assurance Manager to join and be an integral part of the team.

Ensuring that the Quality Management Systems (QMS), policies and processes are established, implemented, maintained, and disseminated to staff in line with the business needs and in compliance with the ISO9001:2015 standards body.

**The key responsibilities for this role are:
**_Quality Management Responsibilities_**
- Promoting quality achievement and continuous performance improvement throughout the Company
- Communicate and maintain a practical quality plan to ensure e2E’s Quality Systems and Policies remain compliant with ISO9001:2015.
- Ensure compliance with national and international Quality standards and legislation and liaise with external Quality assessment/standards bodies associated with external accreditation processes including the implementation of any corrective actions
- Setting QA compliance and business objectives and ensuring that targets are achieved
- Agreeing standards and establishing clearly defined quality methods for staff to apply/follow
- Setting up and maintaining controls, documentation libraries and documentation procedures
- To monitor Quality performance by gathering of relevant data, including Internal Audits and producing appropriate reports with recommendations for improvement where required
- To maintain and ensure adherence to Risk Management and Conflict of Interest procedures
- To deliver Quality related training to staff, including induction training, and to maintain and develop strong working relationships with other departments
- Monitoring KPIs
- Solicit feedback from customers to assess whether their requirements are met
- To support with implementation and maintenance of ISO27001:2013
- Aligning current QMS, obtaining and maintaining certification to ISO44001
- Assist in re-opening of lab for product development activities

**_Product Assurance responsibilities:_**
- To ensure that customer expectations are met or exceeded through effective product assurance planning
- To provide prompt identification and prioritisation of non-conformances in a product or service, ensuring corrective action at project and management level
- To drive improvements in-house in holding risk
- based audits and in the supply chain (if appropriate) for e2E products and services
- Deliver Quality, Product Assurance, Safety and Reliability requirements
- Support external audits as required (product certification bodies and customers)

**Skills, Experience and Qualifications required for the successful Quality and Product Assurance Manager:
- Experience of working as an integral part of a highly focused team
- Proven ability to take full responsibility for the delivery of critical system components
- Track record of developing innovative and efficient solutions to defined problems
- Evidence of being able to work within tight timescale and budgetary constraints
- Proven ability to produce clear, concise and unambiguous documentation confirming to applicable technical and quality standards
- Good customer-facing and communication skills with ability to produce and present clear, concise and unambiguous presentations to customers and internally
- At least 2i University degree or equivalent
- Experience in maintaining Quality Systems and the associated requirements
- Experience in developing both Quality Management and Product Assurance Plans which cover the complete (system) lifecycle
- Experience of delivering compliance to ISO9001:2015 and the associated internal and external audits (including experience of conducting successful product assurance audits on suppliers)
- Excellent analytical and problem-solving skills with experience of investigating causes of quality assurance problems and proposing solutions
- Familiarity in maintaining configuration management baselines
- Experience in using product assurance metrics, product quality tools and methodologies
- Outstanding communication, presentation, and organisational skills
- A willingness to learn to gain domain knowledge through project experience
- Experience of working in space/satellite industry and understanding of satellite radio communications systems and management
- Experience of drafting proposals and leading projects
- Familiarity with ECSS Product Standards and DEF-STAN standards related to Product Engineering

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

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