Housing Support Administrator
5 days ago
MMP Consultancy are working with a fantastic Local Authority to recruit a Housing Administrator to work on a contract basis in Slough.
As a member of the Neighbourhood Service team this post provides a generic administrative function across both Enforcement and Tenancy teams, plus a support role specific to the Neighbourhood Tenancy teams
Key Responsibilities:
To support officers and Neighbourhood Manager to deliver an excellent housing management and ASB prevention and enforcement service to our residents within a specified geographical area.
To support and facilitate the delivery of a high standard of service against an agreed Service Plan for the assigned area in consultation with residents.
Provide excellent administrative support in relation to the management of the council owned garages (and car ports) that are available to be rented by members of the public. This includes the administration of the garage lettings, allocation of garages andterminating garage rental agreements.
Lead on preparing and completing all paperwork associated with signing up tenants to new tenancies. This includes conducting viewings, meeting with new tenants to complete relevant paperwork, identity checks and ensure that the first period of rent is paidin advance of the tenancy being signed.
Lead on the completion of all mutual exchange processes from receiving an alert from the relevant Housing Officer through to completion of the exchange within the statutory timescales.
Maintain and update all records of tenancy audits and estate inspections completed by Housing Officers including updating Capita database.
Lead on the administration of all council house and garage recharges.
Provide an excellent level of client related administration to support housing officers, tenancy team leaders and Neighbourhood Managers to allow them to work efficiently and effectively with the Repairs, Maintenance and Investment contractor.
Lead on ensuring all Team Leaders and Neighbourhood Managers provide relevant key performance indicator information each quarter in a timely manner to allow for quarterly KPI reports to be run.
Some experience of working in a customer facing environment.
Experience of writing correspondence and creating reports.
Experience of using databases and computers.
Experience of using own initiative, solving problems and prioritising workloads.
Experience of working in a team.
Experience of providing a comprehensive administrative support role within a team.
Experience of working in partnerships (internal and external).
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