Customer Care
6 days ago
**Job description**
Mabel & Fox might be small, but we certainly pack a punch We are a rapidly growing independent, online retailer specialising in Baby & Toddler essentials. Based in South Norwich and established by a Mum on maternity leave in 2015, we have since grown rapidly and have an amazing team of 7 working from our Warehouse & Office in Mulbarton. Due to recent growth, we are now looking for a talented and self-motivated individual to join our successful business.
The primary focus of this position is the consistent delivery of excellent customer service across all points of contact. In addition, you will be required to provide additional support across other departments within the business as and when required.
**Customer Care Responsibilities**:
- Responding to all enquiries to our customer service inbox
- Managing all returns and exchanges within our advertised timeframes
- Monitoring the successful delivery of customer orders, liaising with courier partners and resolving any delivery issues
- Ownership of all courier claims
- Managing all faulty product claims
- Working closely with the Operations Manager to ensure all customer care processes are in place and consistently followed
- Monitoring all social media messages and comments and in time responding to them.
**Support Assistant Responsibilities**:
Due to being a small team, we anticipate that you will be required to support across various departments within the business. This could be anything from supporting our warehouse team picking orders, to packaging and labelling product, or supporting with personalised orders.
**Experience & Skills**
- Excellent communication and customer care skills and enjoy engaging with customers.
- Excellent literacy skills, with a strong grasp of the English language and ability to write with fluency.
- A strong eye for detail.
- I.T literate; must be able to operate Microsoft Office programs including Excel and Word.
- Experience with the web platform Shopify is a big plus.
- Ability to work in a methodical way, managing your own time to ensure you keep on top of workload.
- A keen interest and understanding of the Baby & Toddler industry is advantageous.
- Strong interpersonal skills and the ability to communicate well within a team environment.
- An excellent work ethic, a can-do attitude, proactive and desire to learn.
The position could be a part time or full-time, permanent position, within office hours **9-5pm Monday to Friday.**
**Job Types**: Full-time, Permanent
**Salary**: £18,000.00-£22,000.00 per year depending on experience (pro-rata if part time).
**Benefits**:
- Casual dress
- Company events
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
**Job Types**: Full-time, Part-time, Permanent
**Salary**: £19,000.00-£22,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
Work Location: In person
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