Port Health Support Assistant

5 months ago

Belfast, United Kingdom Ashton Recruitment Full time

Ashton Recruitment require a Port Health Support Assistant for our client based in Belfast.

Position:Port Health Support Assistant

Location: Belfast

Duration: Temporary

Rate of Pay: £14.44 per hour

Hours of Work: 37 hours between the hours of 0800-2330

Duties include (but not limited to):

- Provide a comprehensive administrative role for the Port Health Service as required and in particular:
- Maintain any required records or databases using manual or computerised systems as appropriate.
- Issue all documents, certificates forms, letters, leaflets, and literature as necessary.
- Ensure that all documentation is effectively checked, completed, filed and that the document/information management systems for the service are used and maintained appropriately.
- Deal with complaints, enquiries, and requests for service (including processing Freedom of Information requests, corporate complaints and complaints from Elected Members) in line with policies and procedures.
- Undertake the administrative duties in relation to the enforcement function including notices, formal cautions, summonses and maintain legal correspondence.
- Compile and analyse service performance data, statistics and reports as required and collate management information for the service and implement systems for monitoring and evaluation of this information,
- Work with the appropriate officers in reviewing, developing and implementing effective processes, operating standards and systems; streamlining processes and systems in order to improve operational efficiency and effectiveness.

Essential Criteria:

- This general administrative office experience must include at least one year’s relevant experience in each of the following areas:
(b) implementing and adhering to standardised business processes for reviewing and processing technical information, data and documentation;
(c) updating and manipulating databases and other computerised systems; and

(d) dealing with traders/businesses and resolving customer complaints and enquiries.

Applicants **must** be able to demonstrate evidence of the following skills and attributes which may be tested at interview:

- **Technical skills**:basic knowledge of requirementsfor importation of food into Northern Ireland
- **Information technology skills**: the ability to make effective use of information technology software including word processing, spreadsheets and databases.
- **Communication skills**:the ability to communicate effectively verbally and in writing.
- **Customer care skills**: the ability to respond appropriately to the public, businesses, elected representatives and other customers in a helpful and positive way.
- **Work planning and organisational skills**:the ability to plan their own work and manage initiatives or projects.
- **Team working skills**: the ability to work as part of a team and provide willing support to other team members.

**Ashton Recruitment is acting as a Recruitment Business**

**Job Types**: Full-time, Temporary contract

**Salary**: £14.44 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 1 year (required)
- Customer service: 1 year (required)
- Database administration: 1 year (required)

Work Location: In person

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