2nd Line Support

5 days ago


Bristol, United Kingdom Reed Full time

2nd Line Support - Bristol - up to £35,000 p/a + benefits

REED technology are pleased to be working with a legal firm to create a new in house support team within their Bristol branch. Due to a continued period of success and expansion, my client are looking to take on a 2nd Line Support position to join theirteam based in Bristol. The role will be 2 days onsite per week, the rest home-based and paying up-to £35,000 pa including great pension and generous holiday package.

The office is well equipped in a beautiful location and building within Bristol.

What will you be doing as a 2nd line support?
- Provide 2nd Line desk side and remote IT support.
- Solve Company-wide information systems problems.
- Work with external 3rd line support and maintain security arrangements for all IT systems.
- Assist with and implement IT solutions (hardware and software) to assist in achieving business targets.
- Maximise and promote system utilisation by all users, providing relevant training where necessary.

What do you need to be successful?
- You must at least two year's proven experience working in a 2nd line position.
- Excellent communication and customer service skills.
- Working knowledge of Microsoft Windows 10, Server 2008R2 on, Office365, Active Directory, Group Policy, DHCP and DNS.
- Good understanding of Network technologies - VLAN and IP routing prorocols.
- Understanding of SIP/IP telephony systems.
- Good understanding and commercial experience of Microsoft's Azure platform.
- Good understanding of back-up technologies and of Security Firewalls.

What's in it for you?
- Monday to Friday - 35 hours per week
- Work from home 3 days per week.
- Minimum of 26 days annual leave plus bank holidays, with the option of buying an additional 5 days.
- 7% Employer contributions in return for 2% Employee.
- Free Legal Expenses Insurance and Motor Breakdown Cover.
- x4 Life Cover.
- Health Cash Plan
- Gym subsidy
- Cycle scheme and interest free commuter loans.
- Company Sick Pay and enhanced Parental Leave.
- Free coffee, tea, squash and biscuits.
- Free company events and socials.
- Learning expenses and time for study and exams.

Successful applicants will be contacted within 1 working day.

Good luck


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