1st/2nd Line Support Engineer
5 days ago
**1st/2nd Line Support Engineer**
**Bristol**
**£20,000 - £30,000**
**1st/2nd Line Support Engineer Responsibilities**:
- Assisting on the service desk offering both 1st and 2nd line support.
- Supporting various projects
- Raising High Priority incidents as and when they occur
- and professional manner to strict service level arrangements
- Occasionally visiting client sites when issues cannot be resolved remotely.
- Escalate any issues to the 3rd Line support team
- Excellent communication abilities
- Good customer-service skills
- Work within KPI’s and SLA’s
**1st/ 2nd Line Support engineers’ skills and experiences required**:
- Two years’ experience working within IT support.
- Experience supporting Microsoft servers 2003 - 2016.
- Desktop support Windows 10.
- Previous project work at an MSP
- Experience working with Microsoft products, Office 365, Active directory amongst others
- Exposure to fire walls
If you interested in the 1st/2nd Line Support engineer position, click to apply.
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