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Technical Support Officer

3 months ago

Enfield, United Kingdom Enfield Council Full time

Exciting opportunity to join Enfield’s successful Planning Technical Support Team and help shape growth in our borough.

You will need to be an effective communicator and have great negotiation skills. You will be someone who excels in consistently delivering excellent customer care to service users, including applicants, agents, solicitors, developers, and residents of the borough.

You will be self-motivated and able use your initiative to handle, process and resolve challenges as they arise.

Contact Details
- If you would like to know more about the role, please contact Su Whybrow on 0208 132 2768 for an informal discussion.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click **here **to find out more.

**Why it's great to work for Enfield Council**:

- An excellent pension through the **Local Government Pension Scheme** (LGPS).
- Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month paid sabbatical for Children’s Social Workers

**1. a supporting statement addressing how you meet the requirements of the job description and person specification.**
**2. your CV.**

**Your supporting statement should be around 2 pages in A4 format.**

As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role. This role also requires you to be polite and courteous when conversing with the public.

**Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes & 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park