Part-time Customer Service Executive

3 days ago


Crawley, United Kingdom Masson Appointments Ltd Full time

This is a superb part-time, permanent opportunity for a Customer Service Executive and you will receive excellent training and career progression opportunities.

**Days and hours of work would be either**:
Monday to Friday 8.30am-12.30pm or Monday to Friday 14.00hrs-18.00hrs a 20 hour week.

This company really invests in their staff and training and development opportunities are fantastic. They are very active in the local area supporting charities, the environment and employee wellbeing is high on the agenda.

**Customer Service Executive Responsibilities will include**:

- Handling incoming telephone calls from a variety of customers, employers etc and providing a professional level of support to callers.
- Providing great customer service to all callers.
- Attempting, where possible to deal with callers in first instance to a final and satisfactory outcome to reduce call backs.
- Building and maintaining customer’s trust and confidence to maximise, customer, advisor, and third party satisfaction.
- Answering any customer service queries and transferring calls to the correct team when needed.
- Identifying and escalating customer complaints offering excellent customer service.

Company benefits are extensive and some of the best we've seen - including company events, season ticket loan, study support, gym membership, a subsidised restaurant, generous pension contribution, store/travel/restaurant discounts and much more

**Please contact us now for more details on the Customer Service Executive position.



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