Part Time Customer Service Coordinator

5 days ago


Crawley, United Kingdom Dolby Vivisol Full time

Join us as a Part Time Customer Service Coordinator

10 Hours or 20 Hours available - Between the hours of 5:30pm to 11pm, covering weekdays and weekends.

Start date: ASAP

**Come join us**

Are you looking for an exciting new adventure within a rapidly growing and diversifying company? Then look no further.

You’ll also get:

- 33 days paid holiday
- Matched contribution pension scheme
- Free on-site parking
- Enhanced Maternity and Paternity pay
**Who we are**

Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 12,000 Oxygen patients.

"Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.

**The role (in a nutshell)**

You will work as part of a fast paced and friendly team responsible for an essential service to patients, relatives and healthcare professionals. To be the first point of contact for receiving and dealing with a variety of calls ranging from enquiries from the public, patient/carer requests, notifications of patients passing away, prescription requests, servicing of equipment and faults/breakdowns.

**Experience Required**
- Excellent customer service skills with the ability to show empathy
- Attention to detail is essential
- Excellent IT skills with the ability to record data accurately
- Knowledge of the Healthcare industry (desirable)
- Proven track record of effective team working
- Flexible and resourceful approach
- A minimum of 5 GCSE’s Grade C or above including English and Maths

Please check our website for a copy of our job applicant privacy notice.

**Job Types**: Part-time, Permanent
Part-time hours: 10 per week

**Salary**: £10,267.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Store discounts
- Wellness programmes



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