Customer Operations Executive
6 months ago
The Customer Operations Executive creates long-term, trusting relationships with customers. The role is to be the first point of contact for customers, coordinate and key the influx of customer orders, develop new business from existing clients and actively seek new sales opportunities.
In this role, the Customer Operations Executive liaises with our global cross-functional teams (including sales, engineering, procurement, finance and product development) to deliver a first-class customer experience. This position may require occasional travel.
With excellent communication and negotiation skills you will deliver value to our existing customers and new business.
**Key Responsibilities**:
- Manage the life cycle of an order.
- Act as the lead point of contact for all customer queries, pro-actively manage and assist in resolving challenging requests.
- Work with the Global Operations Team to ensure orders are placed correctly and arrive on time and in full.
- Ensure timely response to customers’ queries and issues.
- Liaise with internal stakeholders to source all information to build customer quotes.
- Providing information and obtaining approvals
- Process orders accurately into the CRM ensuring audit compliance.
- Liaise with customer and global colleagues to ensure timely delivery of order.
- Work with logistics providers to manage delivery and costs.
- Obtaining PODs, arranging, and approving customer invoices and ensure all associated month end responsibilities are completed.
- Managing monthly customer keep-in-touch telephone calls.
- Working closely with account managers to understand customer requirements.
- Work with customers to understand forecasts of future demands and securing new orders.
- Provide regular forecast updates taking responsibility to support the business to hit the monthly target.
- Help in other ad-hoc tasks as required to meet the needs of the business.
**Qualifications and Experience**:
- Experience in a Customer Service or sales support (Essential)
- Account Management Experience (Advantageous)
- Hands on experience with SAP or similar CRM tool would be an advantage.
**Knowledge and Other Skills**:
- German Speaking and Written skills (Desirable)
- Build and maintain strong, trust-based customer relationships
- Excellent communication skills, both written and verbal
- Customer service experience with a commitment to relationship building and delivering complete customer satisfaction
- Understanding your customer’s requirements, demonstrating consideration and empathy to ensure first class customer experience
- Behave with honesty and integrity in everything you do
- Ability to negotiate and influence at all levels
- Strong organisational skills, attention to detail and the ability to work in a fast-paced environment
- Flexible and adaptable to change
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private medical insurance
- Referral programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to Commute:
- Crawley, RH10 1WW (required)
Work Location: Hybrid remote in Crawley, RH10 1WW
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