Customer Service Advisor

1 month ago


Swindon, United Kingdom Hays Specialist Recruitment Limited Full time

Customer Service Advisor, permanent, £21,100 + 5% company bonus, Swindon
**Customer Service Advisor**
**Permanent**
**37.5 hour week. 7.5 hour shifts between 8am - 9pm Mon-Fri and 9am - 5pm Sat/Sun**
**5 shifts per week**
**£21,100 + 5% company bonus**
**Office Based in Swindon Town Centre**
**25 days holiday plus Bank Holidays**
This company is fast paced, innovative and growing in the financial sector. This is a brilliant time joining a company within their growth period which could offer you endless opportunities. From working in this organisation, you will develop excellent customerexposure.
**Your new role**
As a customer service advisor, you will provide support to cardholders ensuring that queries are answered in a timely manner providing excellent service whilst ensuring that processes and guidelines are followed. You will report into the customer service teamleader.
Your responsibilities will be:

- Dealing with customer queries
- Recording details of all interactions
- Initiating investigations or follow ups as required

**Key Result Areas**:

- All contacts to be handled within SLA
- Following standard daily customer service procedures
- Liaison with internal departments - Compliance, Operations and Finance
- Recording all customer queries
- Solving any issues that may arise
- Recording customer expressions of dissatisfaction and complaints.

**What you'll need to succeed**
- Technical capability
- Excellent organiser
- Strong communicator
- Proactive and highly motivated
- Excellent interpersonal skills
- Attention to detail
- Strong problem-solving skills
- Resilient and able to handle stressful situations and challenging customers

**What you'll get in return**
You will be joining a growing nationwide team of over 250 and be working for a global company. They offer 25 days holiday including bank holidays and a 5% company bonus, a pension scheme and private health care.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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