Transport Officer

5 months ago

Maidenhead, United Kingdom Achieving for Children Full time

Job Information

Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us

We are responsible for the entire range of children’s education, health and social care services in all three boroughs. We use a Signs of Safety practice model and approach which ensures the voice of the child is at the heart of everything we do. There’s never been a better time to join AfC, we are growing our workforce, implementing new flexible working arrangements and have increased our virtual wellbeing offer.

The Transport Officer will provide administrative support across School Transport with periodic support for other teams within the service area. The service works with relevant internal and external stakeholders including parents, schools, headteachers and other local authorities in order to ensure that school transport support is awarded fairly and correctly, in accordance with legislation and the RBWM Home to School Transport Policy.

About the role

Reporting to the School Transport Team Leader, the Transport Officer responsibilities will include:

- Providing helpdesk cover
- Ensuring requests and enquiries are dealt with in an efficient and professional manner
- Assist with processing invoices from all our service suppliers
- Maintaining accurate records of students and their transport assignments using the appropriate databases
- Communicate effectively with parents, schools, operators and suppliers to ensure the delivery of efficient and effective services will be key.

About you
- Educated to GCSE level C or above (or equivalent) in Mathematics and English or have an NVQ Level 2 in Business Administration with proven evidence of continued professional development
- Good customer service skills - interacting with internal and external users is a core requirement including routine enquiries from members of the public, receiving and responding to incoming communication
- Experience of keeping and maintaining records (in accordance with local policy) to aid accurate reporting to a range of stakeholders (which may include families, children or young people).
- Experience of working with others to provide seamless shared support on behalf of an executive office.

About our benefits

We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:

- 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years.
- Tailored induction sessions commencing on the date you start working for AfC
- Stable and supportive leadership
- Hybrid and mobile working (between home and work) with latest technology to facilitate this
- Local Government salary and pension scheme (LGPS or Teachers Pension)
- Flexible working options - helping to keep a good work life balance
- A comprehensive Employee Assistance Programme
- A range of staff benefits and discounts
- An excellent learning and development offer to support your career pathway

To find out about all of the breadth of benefits of working for Achieving for Children For our social work offer

Important Information

**Right to work**: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.

**Safeguarding**: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

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