Facilities Management, Hard Services Lead

3 weeks ago

Leeds, United Kingdom Lloyds Banking Group Full time

End Date

Thursday 16 March 2023

Salary Range

£62,016 - £77,520

Agile Working Options

Hybrid Working

Job Description Summary

Work collaboratively with the Business and with Facilities Management (FM) Partners in the delivery of hard services, across multiple disciplines such as Sustainability, Mechanical & Electrical, Fabric, Minor Works and Statutory Compliance, to Offices, Branches and Critical Environments. The role will also seek to drive continuous improvement and efficiency to ensure that customers and colleagues are safe and comfortable.

**Job Description**:
Do you have a passion for delivering “right first time”?

Do you have the ability to lead and motivate a team to be their best?

Do you enjoy the challenge and unpredictability of Facilities Management?

If this sounds like you, then look no further

At Lloyds Banking Group, we are motivated by a clear purpose - to Help Britain Prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

We are seeing the unprecedented changes in the banking sector brought about by shifts in technology, our customers’ changing preferences and the evolving competitive and regulatory environment. So, we are adapting, innovating and responding at pace to ensure we can continue become the best bank for customers.

The People & Places team is responsible for creating and maintaining safe, compliant and sustainable environments that safeguard and ensure the continuity of our properties and critical facilities. The strategic approach for the Facilities Management function involves outsourcing delivery of service activities whilst retaining overall management and independent assurance of suppliers, in-house. The majority of services for Facilities Management (FM) are undertaken by Mitie.

The Facilities Management Team helps to ensure that we maintain, develop and improve the look and feel of our Workplaces, investing in proactive and reactive maintenance to create safe and effective working environments. This involves managing relationships with Business Divisions, Suppliers and colleagues, delivering maximum value for money and contractual compliance.

The Hard Services Lead will oversee the effective operational delivery of all planned and reactive maintenance works across the estate while ensuring all HSEQ and service standards are fully adhered to. The successful applicant will work collaboratively with the Business and with Facilities Management (FM) Partners in the delivery of hard services, across multiple disciplines such as Sustainability, Mechanical & Electrical, Fabric, Minor Works and Statutory Compliance, to Offices, Branches and Critical Environments. The role will also seek to drive continuous improvement and efficiency to ensure that customers and colleagues are safe and comfortable.

Our ideal Hard Services Lead will:

- Be dynamic, highly self-motivated and proactive
- Be an effective and inspirational leader, helping the team to Grow with Purpose
- Be accountable for the oversight and control of all Repair and Maintenance services, across circa 1600 branch and office locations, through our delivery partner, Mitie.
- Work within assigned budget, ensuring the Bank gets value for money across all Repair and Maintenance related services and projects
- Lead on property compliance with policy and regulatory requirements, providing assurance through a combination of site visits and desktop assessments
- Plan and coordinate remedial activity, liaising with the Business, People & Places colleagues and suppliers to minimise disruption
- Build and maintain strong relationships with internal business unit representatives to understand their needs
- Proactively identify opportunities for continuous improvement in relation to service delivery, customer experience and value for money
- Work with the wider People & Places team to ensure New Ways of Working, policies and processes are effective and embedded in day-to-day activity
- Manage a small internal team and work very closely with a wider external team within our Facilities Management partner

To deliver this role effectively, you will need:

- A strong background in facilities management at contract/account management level
- Significant experience in leading and building technical compliance and delivery of complex services across a widely varying estate, including owned and leased properties
- Excellent planning and change management skills and experience
- Experience in data insight and analytics to drive compliance and continuous improvement
- Excellent presentation (MS PowerPoint) and communication skills
- Excellent knowledge of health and safety regulations / statutory requirements
- Excellent knowledge across all building services disciplines
- Ability to influence and persuade key internal and external stakeholders
- Member of Institute of Workplace & Facilities Management (IWFM)
- Experience of CAFM systems and reporting tools

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