Facilities Helpdesk Manager

4 weeks ago


Leeds, United Kingdom 4Recruitment Services Full time

_**Facilities Helpdesk Manager**_

**Ref**: JMNX36008

**Locations**:Crown point, Leeds - LS9

**Starting**: ASAP

**Duration**: Temp to Perm

**Hours**: Monday to Friday, 8am till 5pm

**Pay**: £17ph paid weekly via umbrella.

**Duties**:
Responsible for the efficient and effective performance of the Helpdesk function.

Coach and support Helpdesk Team Leads in the daily management of the Helpdesk Advisor teams, ensuring service delivery is in line with contractual SLAs.

Delivery of a ‘One Team’ approach through consistent process delivery, training, education and upskilling, ensuring an active Training Needs Analysis for all is answered through the development and execution of a live plan, to support the delivery of worldclass customer service.

Recruitment is done in line with safe recruitment practices. 4RS is an equal opportunities employer.

If interested, please submit an updated CV for consideration



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