Helpdesk Administrator

2 weeks ago


Leeds, United Kingdom Enertech FM Limited Full time

Job description

An opportunity has arisen to join our ever expanding, well established and reputable facilities maintenance company in our Leeds Office, as part of our Helpdesk team.

Experience in Helpdesk Facility’s role is preferred. The role of Helpdesk Administrator involves scheduling engineers’ diaries, liaising with our engineers, contracts managers, suppliers and clients to offer our high standards of customer service and SLA's across our company. The post holder will support a maintenance operation by receiving and dispatching service requests, updating both internal CAFM and client systems, administering procurement, producing high quality documentation.
- Effective and courteous handling of customer queries and service requests.
- Fast and accurate generation, and closure, of reactive work orders on the site-based maintenance management system.
- Generation and closure of scheduled work orders, on a weekly basis.
- Production of high quality MS Word based documentation, from limited specification and within tight timelines.
- Accurate logging of purchase orders and filing of associated documentation
- Updating in-house systems and external systems.
- Monitoring quote requests and chasing engineers/subcontractors for job updates on daily basis.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£26,500.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Work Location: In person

Reference ID: HDL



  • Leeds, United Kingdom Graham Group Full time

    **About The Role**: **At GRAHAM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted partner, **committed to enhancing the experience and making the lives of our clients’ easier.** **Energised by continued growth, and boasting an annual turnover in excess of £1bn per annum, we’re **committed to investing in our people...

  • Helpdesk Operator

    4 days ago


    Leeds, United Kingdom CBRE Full time

    **Helpdesk Operator** **Job ID** - 166191**Posted** - 09-May-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Administrative **Location(s)** Leeds - England - United Kingdom of Great Britain and Northern Ireland **Company Profile** CBRE is the global leader in real estate services and leverages the industry's most...


  • Leeds, United Kingdom Invictus Group Full time

    What you'll do: · Manage CAFM system as key user on site including PPM records, reactive and reporting. · Answer calls/email for the business in a timely fashion · Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. · Ensure communication is maintained throughout reactive job life between Facilities...


  • Leeds, United Kingdom Trojan Trades Ltd Full time

    Trojan Trades are looking for a full time customer service Administrator based in LS14 Full time permanent role - £26k per year Working hours are 7.30am-4.30pm Immediate start, working for a very successful company who work nationally. You will be speaking with colleagues, clients, customers so telephone manner must be excellent. Image and Customer...

  • Helpdesk Assistant

    1 month ago


    Leeds, United Kingdom G&H Group Full time

    **Role**: The position will help G&H Maintenance provide outstanding pre-planned preventative and reactive solutions for some of the UK’s largest businesses and organisations. We work directly for clients and also alongside G&H Group’s four other divisions: G&H Building Services, G&H Projects, G&H Engineering Services and G&H Air...


  • Leeds, United Kingdom Invictus Group Full time

    What you'll do: · Manage CAFM system as key user on site including PPM records, reactive and reporting. · Answer calls/email for the business in a timely fashion · Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. · Ensure communication is maintained throughout reactive job life between Facilities Team...


  • Leeds, United Kingdom First Response Group Ltd Full time

    **What are we looking for in a Help Desk Administrator?** - Strong prioritising and organisational skills. - The ability to solve problems using your own initiative and be able to confidently recall training provided. - To work with limited supervision when making decisions, able motivate self and be proactive. - Strong communication skills - must have...

  • Ooh Helpdesk Lead

    4 days ago


    Leeds, United Kingdom CBRE Full time

    **OOH Helpdesk Lead** **Job ID** - 166103**Posted** - 14-May-2024**Service line** - GWS Segment**Role type** - Part-time**Areas of Interest** Administrative **Location(s)** Leeds - England - United Kingdom of Great Britain and Northern Ireland **About the Role**: As a CBRE Customer Service Senior Coordinator, you will provide high-level information and...

  • Payroll Administrator

    4 weeks ago


    Leeds, United Kingdom Elevation Recruitment Full time

    Elevation Recruitment are excited to be working with a well established and reputable business based in Leeds, to help them with the recruitment of an experienced Payroll Officer, to join their close knit and friendly team. The successful post holder will provide a professional, high quality, timely, customer focused transactional service to key...

  • Payroll Administrator

    4 weeks ago


    Leeds, United Kingdom Elevation Recruitment Group Full time

    Elevation Recruitment are excited to be working with a well established and reputable business based in Leeds, to help them with the recruitment of an experienced Payroll Officer, to join their close knit and friendly team. The successful post holder will provide a professional, high quality, timely, customer focused transactional service to key stakeholders...


  • Leeds, United Kingdom Lucy Walker Recruitment Ltd Full time

    Inbound calls processing all customer queries - Being that first point of contact for all issues - General administrative tasks - At least 6 months customer service experience - Excellent communication skills - Team player - Proficient in all MS Office skills - Excellent attention to detail


  • Leeds, United Kingdom Manpower UK Ltd Full time

    Excel Administrator - Leeds Type - Office based Length of contract - temporary ongoing Working hours-Monday to Friday 8am till 4pm Pay - £11.44 The role is on our client helpdesk providing support over the phone to the client estate, logging jobs for engineers and dealing with any requests which come in out of hours, so customer service and a good...

  • Contract Support

    4 weeks ago


    Leeds, United Kingdom CBRE Full time

    Posted- 19-Apr-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service, Facilities Management- Location(s)- Leeds - England - United Kingdom of Great Britain and Northern IrelandCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial...

  • Help Desk Operator

    1 month ago


    Leeds, United Kingdom CBRE Full time

    Posted- 10-Jan-2023- Service line- GWS Segment- Role type- Part-time- Areas of Interest- Administrative, Customer Service, Facilities Management- Location(s)- Leeds - England - United Kingdom of Great Britain and Northern IrelandCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial...

  • Help Desk Operator

    1 month ago


    Leeds, United Kingdom CBRE Full time

    Posted- 10-Jan-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service, Facilities Management- Location(s)- Leeds - England - United Kingdom of Great Britain and Northern IrelandCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial...


  • Leeds, United Kingdom Manpower Group (UK) Full time

    Excel Administrator - Leeds Type - Office based Length of contract - temporary ongoing Working hours-Monday to Friday 8am till 4pm Pay - £11.44 The role is on our client helpdesk providing support over the phone to the client estate, logging jobs for engineers and dealing with any requests which come in out of hours, so customer service and a good...


  • Leeds, United Kingdom Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...


  • Leeds, United Kingdom JMK Resourcing Solutions Full time

    **Job overview** Working as an integral part of the IT team, this role is required to assist in the day to day running & maintenance of warehouse systems & IT equipment in our Leeds and Chesterfield distribution centres, providing both 1st and 2nd Line Support. Coveringboth sites, the role will predominantly be based at Leeds 4 days a week, with 1 day per...


  • Leeds, United Kingdom UPP Ltd Full time

    A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people - creating that sense of home that will help students feel safe, secure, and help them thrive. At UPP, we understand just how important this is and that’s why at each of the universities we partner with we have a dedicated onsite...


  • Leeds, United Kingdom CBRE Full time

    Posted- 16-May-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Facilities Management, Legal- Location(s)- Leeds - England - United Kingdom of Great Britain and Northern Ireland**Job Title**:Compliance Coordinator **Location**:Leeds - The Gateway **Reports to**:Regional Compliance Lead **PURPOSE OF THE JOB** To...