Administrator

6 months ago

Warrington, United Kingdom KwikFit Full time

**About us**
At Kwik Fit Mobile our Customer Support Teams are at the heart of everything we do. We are pivotal in delivering an outstanding service to both internal and external customers and ensuring overall success through controlling progress. Our Contact Centre based in Warrington is expanding and looking to engage customer focused individuals with a passion to create a positive experience for every customer by effectively managing expectations, and actively problem solving whilst working with a hybrid flexible working agreement, home, office or both tailored to suit. Our employees are dedicated, extremely hard working and loyal. As a company we understand that Learning and Development is important for healthy growth and progression of staff at all levels. We encourage our employees to have fun, work as a team, respect each other and be proud of the work they achieve. So, if this sounds like a place you would love to work, why not come and join us and become part our amazing Kwik Fit family.

**The role**
Reporting to the Administration Team Leader, the Administrator is responsible for the day to day administrative support and associated tasks for the Kwik-Fit Mobile Contact Centre

The Administrator role is essential in delivering a smooth and organised service, which underpins and facilitates all mobile activity of the department.

**Key accountabilities**- Creating PO’s and log information
- Collating van/stock paperwork and updating of internal reporting
- Reconciliation of banking
- Running daily/monthly reports in a timely manner
- Actioning and processing cheques, BACS transfers and requests for refunds
- Liaising with suppliers regarding orders
- Processing of internal and external post
- Word processing and creating spreadsheets
- Perform other job-related duties as required by the business

**Skills & experience**
- Extensive practical experience of a busy office environment
- Strong administrative background with exceptional organisational and time management capabilities
- Exceptional customer service skills alongside strong written and verbal communication skills
- Possess a logical and analytical approach, with excellent attention to detail and a good level of numeracy and IT skills
- Sound understanding of compliance when handling confidential and business sensitive data
- Capacity to cope with quickly changing requirements, with the ability to work calmly under pressure when dealing with competing priorities
- Good interpersonal skills, with the ability to and build positive relationships at all levels

Key Performance Indicators
- Achieving key maximum performance targets
- Surpassing Customer expectations
- Complete timely and effective problem solving, escalating where required
- Maintain effective communication with relevant departments and stakeholders

**Other**
Heard the one about hard work being its own reward? That’s true here. But on top of that you'll also benefit from a generous staff discount scheme which also covers a range of companies including supermarkets, mobile phone suppliers and high street restaurants to name a few. On successful completion of your probation you'll be eligible to join the company pension scheme and will benefit from company funded life insurance from day one.

That’s what we mean by ‘you can’t get better’.

Job Reference: KF13207

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