Vendor Support Coordinator

5 months ago

Colchester, United Kingdom Cox Automotive Full time

The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality

**Scope of Role**:
To oversee a portfolio of key branch accounts, to provide a point of initial contact and administration support to the accounts as well as the business/branch.

Responsible for ensuring that all administration is completed in a timely and accurate manner for the accounts, in line with business and customer requirements and SLA’s to ensure customer experience is enhanced and maintained.

**Objectives for Role**:

- To be the first point of contact for a portfolio of key customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
- Contact with key customers on sale days (including presence on the rostrum if relevant), in order to enhance the customer experience
- Providing internal expertise on the portfolio of accounts, such as contribution to information for Marketing campaigns as appropriate
- Liaison with the relevant Enterprise sales representative for each account, to give feedback on administrative processes and ongoing customer experience, so that AMs and ADs have useful information for customer review meetings
- Allocating and processing vehicles to relevant sales channel in an efficient and timely manner.
- Ensure all pre-sale activity is completed efficiently and in a timely manner, specifically not limited to, vehicle booking in checks (Vat, Reserve, Cap, ID, Sale notes) document checks, website, and imagery checks.
- Help and support with the provisional bid process where needed, ensuring that provisional are logged pre-sale and that they are pursued post sale
- Ensure all post-sale paperwork is completed to customer requirements and in a timely manner, making certain that any queries are resolved and giving feedback to the customers
- Responsible for managing vendor stock regularly, keeping vendors up to date with issue vehicles, chasing for release to sale and ensuring day to sell are kept a minimum.
- Supporting with identifying overage vehicles and recondition opportunities
- Responsible for ensuring that all documents and AIMS are correct and updated to assist with the smooth running of the auction and accounts
- Supporting Auctioneers during sale days e.g. Simulcast
- Be the point of contact for our customers and develop and maintain excellent relationships with our vendors
- To support/operate any ad hoc processes that are required to support the auction process and general duties.

**Skills, Knowledge and Experience**:

- Experience of working within rigid regulations and procedures
- Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction
- Excellent customer service skills.
- Strong administration skills
- A keen eye for detail and accurate data entry skills
- Excellent interpersonal and communication skills both verbal and written.
- Able to use your initiative and be flexible, reacting to change quickly and effectively
- Able to work as part of a team to ensure successful delivery of a sale
- Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload

**STRICTLY NO AGENCIES PLEASE**

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.

INDAR

Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.

  • Vendor Support Coordinator

    5 months ago

    Colchester, United Kingdom Cox Automotive Full time

    **The Role** The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered...

  • Vendor Support Coordinator

    5 months ago

    Colchester, United Kingdom Cox Automotive Full time

    The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and...

  • Vendor Support Coordinator

    4 months ago

    Colchester, United Kingdom Cox Automotive Full time

    The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and...

  • Events Coordinator

    4 months ago

    Colchester, United Kingdom Reed Full time

    Reed in Colchester are seeking an Events Coordinator for a dynamic and thriving organization that specializes in planning and executing exceptional events for a wide range of clients. As an events coordinator, you will play a crucial role in ensuring the success of each event, from conception to completion. Job Summary: Our client is seeking a highly...

  • Senior Project Coordinator

    7 days ago

    Colchester, Essex, United Kingdom beBee Professionals Full time £45,000 - £65,000

    We are looking for a Senior Project Coordinator to manage our projects and ensure timely delivery. The ideal candidate will have experience in project management and excellent communication skills.Key Responsibilities:Plan and execute projects according to strict deadlines and within budget.Coordinate internal resources and third parties/vendors for...

  • Lifestyle Support Coordinator

    7 days ago

    Colchester, Essex, United Kingdom RCH Care Homes Full time

    About the Role:Brentwood Care Centre, a leading provider of residential, nursing, and dementia care, is seeking an experienced Lifestyle Support Coordinator to join their team.In this role, you will be responsible for empowering residents to achieve their goals, assessing their needs, and providing the appropriate level of support to help them continue their...

  • Event Planning Specialist

    1 month ago

    Colchester, Essex, United Kingdom Reed Full time

    Event Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Event Coordinator to join our team at Reed in Colchester. As an Event Coordinator, you will play a crucial role in ensuring the success of each event, from conception to completion.Key Responsibilities:Collaborate with clients to understand their event objectives,...

  • Event Planning Specialist

    1 month ago

    Colchester, Essex, United Kingdom Reed Full time

    Event Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Event Coordinator to join our team at Reed in Colchester. As an Event Coordinator, you will play a crucial role in ensuring the success of each event, from conception to completion.Key Responsibilities:Collaborate with clients to understand their event objectives,...

  • Event Planning Specialist

    1 month ago

    Colchester, Essex, United Kingdom Reed Full time

    Event Coordinator Job DescriptionReed in Colchester is seeking an experienced Event Coordinator to join their dynamic team. As an Event Coordinator, you will play a crucial role in planning and executing exceptional events for a wide range of clients.Key Responsibilities:Collaborate with clients to understand their event objectives, preferences, and budget...

  • Event Planning Specialist

    1 month ago

    Colchester, Essex, United Kingdom Reed Full time

    Event Coordinator Job DescriptionReed in Colchester is seeking an experienced Event Coordinator to join their dynamic team. As an Event Coordinator, you will play a crucial role in planning and executing exceptional events for a wide range of clients.Key Responsibilities:Collaborate with clients to understand their event objectives, preferences, and budget...

  • Marketing Coordinator

    1 week ago

    Colchester, Essex, United Kingdom Kinton Blake Ltd Full time

    Marketing Coordinator Colchester - office basedWe are seeking a results-driven marketing professional with a passion for innovation and creativity to spearhead our marketing strategy and drive our success forward.The Role:As the Marketing Coordinator, you'll lead the marketing department, developing and executing strategies that enhance our client's brand...

  • Event Planning Specialist

    2 weeks ago

    Colchester, Essex, United Kingdom Reed Full time

    Reed in Colchester is seeking an experienced Event Planning Specialist to join their dynamic team. As an Event Planning Specialist, you will play a crucial role in ensuring the success of each event, from conception to completion.Key Responsibilities:Collaborate with clients to understand their event objectives, preferences, and budget constraintsAssist in...

  • Event Planning Specialist

    1 week ago

    Colchester, Essex, United Kingdom Reed Full time

    Event Planning Specialist**Job Summary:**Reed in Colchester is seeking an Event Planning Specialist to join their team. As an Event Planning Specialist, you will play a crucial role in ensuring the success of each event, from conception to completion.**Key Responsibilities:*** Collaborate with clients to understand their event objectives, preferences, and...

  • Marketing Coordinator

    1 week ago

    Colchester, United Kingdom Kinton Blake Ltd Full time

    Marketing Coordinator Colchester - office based Are you a results-driven marketing professional with a passion for innovation and creativity? Do you thrive in a fast-paced, dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you! Since 2016, our client has experienced double-digit growth year after year, and they...

  • Customer Service Coordinator

    5 months ago

    Colchester, United Kingdom Tarmac Full time

    **Job Introduction**: Are you a **Customer Service Coordinator** looking for your next permanent role? Then read on as we may just have the role for you At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better,...

  • P2p Team Leader

    5 months ago

    Colchester, United Kingdom Informa Global Support Full time

    Company Description Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa’s leading brands and expert teams create...

  • Global Equity Administrator

    5 months ago

    Colchester, United Kingdom Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa’s leading brands and expert teams...

  • Commercial Support Coordinator

    4 weeks ago

    Colchester, Essex, United Kingdom Just Recruitment Group Ltd Full time

    Job OpportunityJust Recruitment Group Ltd is seeking a Commercial Support Administrator to support the Commercial Managers in negotiating agreements with suppliers.Key Responsibilities:Providing administrative support to the Commercial ManagersAssisting with the negotiation of agreements with suppliersCoordinating commercial operations to ensure smooth...

  • Commercial Support Coordinator

    4 weeks ago

    Colchester, Essex, United Kingdom Just Recruitment Group Ltd Full time

    Job OpportunityJust Recruitment Group Ltd is seeking a Commercial Support Administrator to support the Commercial Managers in negotiating agreements with suppliers.Key Responsibilities:Providing administrative support to the Commercial ManagersAssisting with the negotiation of agreements with suppliersCoordinating commercial operations to ensure smooth...

  • Commercial Support Coordinator

    3 weeks ago

    Colchester, Essex, United Kingdom Just Recruitment Group Ltd Full time

    Job OpportunityJust Recruitment Group Ltd is seeking a Commercial Support Administrator to support the Commercial Managers in negotiating agreements with suppliers.This is an exciting opportunity for someone to join a growing organisation based in Colchester and contribute to their expansion nationwide.Key Responsibilities:Providing administrative support to...