Vendor Support Coordinator

6 months ago

Colchester, United Kingdom Cox Automotive Full time

The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality

**Scope of Role**:
To oversee a portfolio of key branch accounts, to provide a point of initial contact and administration support to the accounts as well as the business/branch.

Responsible for ensuring that all administration is completed in a timely and accurate manner for the accounts, in line with business and customer requirements and SLA’s to ensure customer experience is enhanced and maintained.

**Objectives for Role**:

- To be the first point of contact for a portfolio of key customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
- Contact with key customers on sale days (including presence on the rostrum if relevant), in order to enhance the customer experience
- Providing internal expertise on the portfolio of accounts, such as contribution to information for Marketing campaigns as appropriate
- Liaison with the relevant Enterprise sales representative for each account, to give feedback on administrative processes and ongoing customer experience, so that AMs and ADs have useful information for customer review meetings
- Allocating and processing vehicles to relevant sales channel in an efficient and timely manner.
- Ensure all pre-sale activity is completed efficiently and in a timely manner, specifically not limited to, vehicle booking in checks (Vat, Reserve, Cap, ID, Sale notes) document checks, website, and imagery checks.
- Help and support with the provisional bid process where needed, ensuring that provisional are logged pre-sale and that they are pursued post sale
- Ensure all post-sale paperwork is completed to customer requirements and in a timely manner, making certain that any queries are resolved and giving feedback to the customers
- Responsible for managing vendor stock regularly, keeping vendors up to date with issue vehicles, chasing for release to sale and ensuring day to sell are kept a minimum.
- Supporting with identifying overage vehicles and recondition opportunities
- Responsible for ensuring that all documents and AIMS are correct and updated to assist with the smooth running of the auction and accounts
- Supporting Auctioneers during sale days e.g. Simulcast
- Be the point of contact for our customers and develop and maintain excellent relationships with our vendors
- To support/operate any ad hoc processes that are required to support the auction process and general duties.

**Skills, Knowledge and Experience**:

- Experience of working within rigid regulations and procedures
- Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction
- Excellent customer service skills.
- Strong administration skills
- A keen eye for detail and accurate data entry skills
- Excellent interpersonal and communication skills both verbal and written.
- Able to use your initiative and be flexible, reacting to change quickly and effectively
- Able to work as part of a team to ensure successful delivery of a sale
- Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload

**_
STRICTLY NO AGENCIES PLEASE_**
- We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL._
- We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's._
- #INDOR_

Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.

  • Vendor Support Coordinator

    6 months ago

    Colchester, United Kingdom Cox Automotive Full time

    **The Role** The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered...

  • Vendor Support Coordinator

    6 months ago

    Colchester, United Kingdom Cox Automotive Full time

    The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and...

  • Vendor Support Coordinator

    6 months ago

    Colchester, United Kingdom Cox Automotive Full time

    The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and...

  • Senior Project Coordinator

    1 month ago

    Colchester, Essex, United Kingdom beBee Professionals Full time £45,000 - £65,000

    We are looking for a Senior Project Coordinator to manage our projects and ensure timely delivery. The ideal candidate will have experience in project management and excellent communication skills.Key Responsibilities:Plan and execute projects according to strict deadlines and within budget.Coordinate internal resources and third parties/vendors for...

  • Facilities Support Coordinator

    2 weeks ago

    Colchester, Essex, United Kingdom Spicerhaart Full time

    Spicerhaart is a leading company in the industry, looking for a skilled Facilities Support Coordinator to join their team.The ideal candidate will have excellent organisation skills, be able to multitask under pressure, and possess strong written and verbal communication skills.Key Responsibilities:Provide administrative support to the facilities teamManage...

  • HR Support Specialist

    3 weeks ago

    Colchester, Essex, United Kingdom Informa Global Support Full time

    Informa Global SupportWe are seeking an experienced HR Support Specialist to join our team in Colchester, UK. As part of the HR Shared Service Organisation (SSO), you will be responsible for managing the complete employment cycle, from hire to retire, supporting around 11,000 colleagues globally.About the RoleThe successful candidate will be the first point...

  • Housing Support Coordinator

    3 days ago

    Colchester, Essex, United Kingdom Service Care Solutions Full time

    Job Title: Housing Support CoordinatorAbout the RoleWe are seeking an experienced Housing Support Coordinator to join our team in Colchester. The successful candidate will be responsible for providing essential tenancy and support services to young people, helping them manage their accommodation and navigate housing needs.The Ideal CandidateThe ideal...

  • Customer Service Coordinator

    6 months ago

    Colchester, United Kingdom Tarmac Full time

    **Job Introduction**: Are you a **Customer Service Coordinator** looking for your next permanent role? Then read on as we may just have the role for you At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better,...

  • Administrative Support Coordinator

    3 days ago

    Colchester, Essex, United Kingdom Volunteer Centre Harlow Full time

    About the Role:We are seeking an Administrative Support Coordinator to join our team in Colchester. The successful candidate will provide essential support to our operations, ensuring seamless day-to-day activities.About You:To be considered for this role, you should have a background in secretarial and bookkeeping skills, with proficiency in Microsoft Excel...

  • P2p Team Leader

    6 months ago

    Colchester, United Kingdom Informa Global Support Full time

    Company Description Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa’s leading brands and expert teams create...

  • Global Equity Administrator

    6 months ago

    Colchester, United Kingdom Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa’s leading brands and expert teams...

  • Support Services Coordinator

    1 month ago

    Colchester, Essex, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are looking for a Support Services Coordinator to provide high-quality customer service and support at beBee Professionals in the UK.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Work closely with other...

  • Administrative Support Coordinator

    2 weeks ago

    Colchester, Essex, United Kingdom Proman Full time

    We are hiring an Administrative Support Coordinator to support our team in Colchester. This is a great opportunity for someone who is highly organized, efficient, and has excellent customer service skills.The role involves working 30 hours per week, Monday to Friday, 10am to 4:30pm, with a 30-minute unpaid break. You will be responsible for working in the...

  • Customer Service Coordinator

    6 months ago

    Colchester, United Kingdom Tarmac Full time

    At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. We are currently looking for an experienced  Customer Service Coordinator to join our friendly team based...

  • Customer Service Coordinator

    2 months ago

    Colchester, United Kingdom CV-Library Full time

    Are you a Customer Service Coordinator looking for your next permanent role?  Then read on as we may just have the role for you At Tarmac, ‘who you are’ matters.  We want to get to know you.  If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things...

  • Customer Service Coordinator

    6 months ago

    Colchester, United Kingdom Tarmac Full time

    **Job Introduction**: Are you a **Customer Service Coordinator** looking for your next permanent role? Then read on as we may just have the role for you At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better,...

  • Customer Service Coordinator

    7 months ago

    Colchester, United Kingdom Tarmac Full time

    **Job Introduction**: Are you a **Customer Service Coordinator** looking for your next permanent role? Then read on as we may just have the role for you At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better,...

  • Business Support Coordinator

    2 weeks ago

    Colchester, Essex, United Kingdom Proman Full time

    PROMAN is looking for a reliable Business Support Coordinator to join their team in Colchester.We are seeking a 30-hour administrative professional, working Monday to Friday 10-4:30 (30-minute unpaid break).Main duties will include mailroom management, logging and issuing parcels to students, assisting with room inspections, and general administration.The...

  • Care Coordinator

    6 months ago

    Colchester, United Kingdom Community Inclusion Matters Full time

    We're seeking a dedicated Care Coordinator to enhance our team at our Colchester-based, family-run care service. Renowned for our commitment to excellence and quality in the community, we understand the value of our Care Coordinators in achieving this reputation. That's why we focus on employee satisfaction, celebrating our team with regular competitions,...

  • Customer Service Coordinator

    6 months ago

    Colchester, United Kingdom Tarmac Full time

    Are you a Customer Service Coordinator looking for your next permanent role?  Then read on as we may just have the role for youAt Tarmac, ‘who you are’ matters.  We want to get to know you.  If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what...