(Reception and Decontamination) Lead
3 weeks ago
**DENTAL RECEPTIONIST JOB DESCRIPTION**
**General Purpose**
Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.
**Main Job Tasks, Duties and Responsibilities**
- greet patients
- register new patients according to established surgery protocols
- assist patients to complete all necessary forms and documentation
- verify and update patient information
- inform patients of dental office procedures and policy
- move patients through appointments as scheduled
- enter all relevant patient information into data system
- maintain and manage patient records in compliance with privacy and security regulations
- answer and manage incoming calls
- respond and comply to requests for information
- schedule patient appointments
- confirm upcoming appointments and recalls according to surgery protocol
- check daily appointment schedule
- arrange patient charts for next day appointments
- fill in cancellations and no-shows
- organize referrals to other medical specialists
- dispatch lab work appropriately
- check lab work and bring patient in for the delivery of the same.
- collect and receipt payments from patients at time of treatment
- inform patients of financial treatment plan options
- arrange payment schedule with patients
- prepare and mail billing statements
- prepare claim forms for dental insurance
- arrange supporting documents for insurance claims
- sort and distribute incoming and outgoing post
- monitor and maintain inventory of dental office supplies
- update patient education materials
- maintain a professional reception area
- should be happy to support trainee receptionist.
- safeguard patient privacy and confidentiality
- Managing waste contract.
- Monitoring safety alerts and actioning them if needed.
- downloading and maintaining record of sterilisation.
**Education and Experience**
- general education degree or high school diploma
- knowledge of dental terminology, procedures and diagnosis
- knowledge of general administrative and clerical procedures
- working knowledge of dental insurance
- Using the Software of excellence
**Key Competencies and Skills**
- communication skills
- information collection and management
- planning and organizing
- accuracy
- customer service skills
- team work
- initiative
- adaptability
- confidentiality
- Knowledge of infection control
- Decontamination of surgical equipment.
**Salary**: £11.50-£11.88 per hour
**Benefits**:
- Company events
- Employee mentoring programme
- Flexitime
- Paid volunteer time
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Loyalty bonus
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Stoke-On-Trent: reliably commute or plan to relocate before starting work (required)
**Experience**:
- reception and decontamination: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: (Reception and Decontamination) Lead.
Expected start date: 01/09/2023
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