Assistant Accommodation Manager

4 weeks ago

StokeonTrent, United Kingdom Ritz Recruitment Ltd Full time

**VS407/02**

**Assistant Accommodation Manager - Part Time - Student Accommodation**

**Salary: £11.50 Per Hour, increasing to £12.00 Per Hour after completion of successful probation period**

**Location: Stoke On Trent**

**Hours: 16 hours a week, 10am - 2pm 4 days per week**

Our client is a national provider of purpose built student accommodation in England.They focus on providing their students with more than ‘just; their accommodation, providing the safety, security and social aspect of University life. Now looking to recruita Part Time Assistant Accommodation Manager to work at one of their sites in the centre of Stoke on Trent.

The role of Assistant Accommodation Manager is to assist the Accommodation Manager with the running of the accommodation, ensuring a first class residential and customer experience.

**Main Responsibilities and functions**:
To assist in the management of the property

To assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and investors

To ensure the property achieves the best possible occupancy and financial performance

Embrace the ‘more than just a room’ philosophy, student welfare and support services.

Deputise for the Accommodation Manager in their absence

**Duties**:
**Building and Facilities Management**:

- Day to day responsibility for providing excellent customer service and student experience
- Assist the Accommodation Manager to ensure the highest possible standards of student safety and welfare
- Assist in recruitment and training of team members and assist in social activity preparation as required
- Assist in the preparation of staff rotas
- Respond to emergencies both during and out of working hours
- Deputise for the Accommodation Manager in their absence
- Carry out general reception duties including, but not limited to, mail handling, facilitating approved access for visitors and contractors, and general completion of administration
- Assist in managing ‘check in’ and ‘check out’ procedures ensuring efficiencies and room management procedures are adhered to
- Take a lead role in the on-site management of maintenance (reactive, planned and cyclical) to ensure sector leading service levels
- Take a lead role in managing the on-site housekeeping team
- Carry out kitchen inspections, update records and take corrective action when needed.
- Undertake regular inspections of rooms and common spaces, update records and take corrective actions when needed
- Assist the Accommodation Manager with daily site standard audits
- Take a lead role in fire safety, weekly fire alarm tests and regular evacuation drills.
- Issue and regulate stores and cleaning supplies and assist in maintaining correct stock levels

**Financial**:

- Assist in the management of payments and, when appropriate, rent debt and damage charges
- Work with internal and external partners to improve services, value for money and profitability.

**Marketing and Promotion**:

- Assist the Accommodation Manager to ensure that all information provided to customers on the accommodation, is both accurate and updated regularly - to include printed collateral, web-based information and social networking sites.
- Contribute to, when necessary inward visits from agents/ partners/ parents as appropriate
- Marketing of the property to direct let customers where required
- Marketing to existing customers to maximise repeat business when required
- Assist in marketing and management of lettings including short-term contracts and summer lets when required

**Service Provision**:

- To ensure that all service level agreements with all stakeholders are met and that any shortfalls are documented and reported to the Accommodation Manager

**Compliance**:

- To support colleagues across the company with regards to requirements under immigration legislation and Right to Rent.
- Assist to develop and maintain policies and procedures in accordance with legislation and ANUK Accreditation Scheme.
- To contribute to the development of policies and procedures in accordance with necessary legislation, HMO compliance

**Experience & Skills**:

- Experience of working in a similar supervisory role within either student accommodation or the hospitality industry
- Motivate, guide and support others to develop.
- Experience of working within a team
- Experience of working within a busy customer focused or service environment
- Ability to work with minimum supervision
- Be an effective communicator both verbally & in writing.
- Remain positive under pressure, displaying a positive portrayal of the organisation to colleagues, key stakeholders and students at all times
- Ability to plan, prioritise and think ahead to maximise efficiency and meet deadlines

Please contact Vicky at our Manchester office

Ritz recruitment - Employment Agency

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