Administrative Coordinator

5 months ago

Surbiton, United Kingdom South West London and St Georges Mental Health NHS Trust Full time

Administrative To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise. To support team members in being able to access basic information held on My Dashboards and Pulse To ensure that all service users patients and visitors are received in a courteous and efficient manner, covering the outpatient reception when required.

To be responsible for ensuring referrals to the teams are processed efficiently. Responding to urgent referrals when necessary and making sure they are passed on to the duty team. To facilitate effective communication within the team by providing team members with messages and information. To ensure that all telephone enquiries to the team are managed politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person.

To support the administration of multi-agency meetings, panels, Safeguarding Meetings, and forums as required to attend, including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate. To maintain confidentiality at all times as the content of multi-disciplinary meetings, panels and Safeguarding Organise meetings including room bookings or video conferencing were possible as required. Ensure that Admin related Trust KPIs are addressed through regular reports provided by the Team Manager. Co-ordinate all the support services provided to the team including domestic, catering, security, estates and to be the contact for maintenance issues.

Audio Typing using the Big Hand technology. Accessing patient data/updating using RIO/ IAPTUS Book outpatient appointments and consulting/meeting rooms. To ensure that computerised records of patient information are maintained and updated. To establish and maintain an effective filing system, including clinical files.

To ensure that all post is opened, date stamped and distributed accordingly. To demonstrate initiative, diplomacy and tact when dealing with urgent referrals to the team (often at a point of crisis from other professionals) To be proficient and confident in the use of Microsoft packages including PowerPoint, Excel Reception and Clinic Support To provide cover in the absence of the Service Support Administrator for visitors into the department and/or Outpatients Department Record attendance of patients and book follow up appointment if needed. Support in the follow up clinic documentation. Co-ordinate patient appointments as requested and including appointment invite, sending relevant literature, ensure appointment is managed in the diary and clinic room is booked.

Facilitate clinic staff to efficiently manage the smooth running of clinics. To guide service users in locating the Real Time Feedback kiosk to provide feedback on their care.

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