Customer Support Administrator

7 days ago

StokeonTrent, United Kingdom GivEnergy Ltd Full time

**Customer Support Administrator (Energy Storage Systems)**

**Location: GivEnergy, Stoke-on-Trent, Staffordshire**

**Job Type: Permanent, 37.5 hours per week, Monday - Friday, 9am-5pm/8:30am
- 4:30pm**

**Salary: £23,000k pa increasing to £25,000 after probation (plus performance bonus scheme)**

**Are you a passionate about delivering exceptional customer service through your strong administration skills and positive attitude? If you thrive on providing customer satisfaction on every contact point, every time, then this could be the perfect role for you**

**About Us**:
GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters and battery systems which allow our users to store their renewable/cheap-rate energy, ease pressure on the grid and save some serious money On top of all this, GivEnergy Europe was formed at the end of 2022, GivEnergy Australia was created in the summer of 2023, we’ve just launched in South Africa earlier this year with exciting further plans for global expansion in the works

**What You’ll Be Doing**:
No two days will look the same in this role, but generally, you can expect a mix of the below accountabilities:

- Following up with customers to ensure that their issues are addressed satisfactorily and providing updates on the status of their inquiries or complaints.
- Liaising with other departments to ensure smooth resolution of issues.
- Monitoring customer satisfaction by identifying trends, patterns, and areas for improvement in customer service delivery and addressing customer concerns proactively.
- Contributing ideas and suggestions for process improvements, customer service initiatives, and strategies to enhance the overall customer experience.
- Maintain a high level of knowledge of our products and services.
- Performing various administrative tasks to support as per business demands.
- Being an ambassador for our business and our commitment to excellent product support.

**What We’re Looking For**:
We know that one of the things that makes our people so successful and work together so brilliantly is their differences. As such, we don’t want you to consider this an exhaustive list - if it’s a yes to all the below, great If it’s most - we still want to hear from you:

- Strong administration experience in a busy customer service environment
- Excellent verbal and written communication skills
- A positive and helpful attitude with ability to maintain this and service levels in challenging or high-pressure circumstances.
- Excellent accuracy and attention to detail.
- Strong IT skills including proficiency in MS Office
- Good level of organisation, planning and task prioritisation skills.

**Why Work With Us?**

There couldn’t be a better time to join the thriving energy battery storage industry as it charges from strength to strength. In return for your hard work, this is what we bring to the table:

- Performance-based salary review and bonus opportunities.
- Refer-A-Friend scheme (£500 per successful referral)
- Make your birthday your own We offer a paid day off to do whatever makes you happy.
- Work in friendly and supportive environment with a smart/casual dress code, and free company branded workwear provided.
- We love to home-grow our talent, so there’s plenty of opportunities to progress and grow and bags of continuous professional development.
- Discounts available on our products.*
- Terms apply

At GivEnergy, we are committed to fostering an inclusive and diverse workplace where every individual feels valued, respected, and empowered to bring their authentic selves to work. We believe that diversity drives innovation and creativity, and we actively seek to build on our already inclusive culture.

Agencies: Please note that we do not require agency support at this time. Anything received will be treated as a gift.

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Free parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Stoke-on-Trent: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Customer Support Administrator

    2 weeks ago

    Stoke-on-Trent, United Kingdom Fuchs Lubricants Full time

    **Customer Support Administrator** **Division**: Motorcycle **Location**: Hanley, Stoke-on-Trent **Hours of Work**: 9.00am - 5.00pm Monday to Friday (35 hours per week) **Your areas of responsibility**: The sales support administrator contributes to the overall effectiveness and efficiency of the sales team by providing administrative support, managing...

  • Customer Support Administrator

    3 weeks ago

    Stoke-on-Trent, United Kingdom xpertrecruitmentsolutionsltd.co.uk Full time

    Are you a recent Graduate or an Administrator looking to establish a career within a National Customer Service business as an Administrator. Our client has an enviable reputation to work with some of UKs leading brands. As a Customer Support Administrator you will be responsible for supporting the Customer Service and Administration teams by providing full...

  • Customer Support Administrator

    2 weeks ago

    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Customer Support Administrator - Stoke** Davies are looking to recruit an Customer Support Administrator to join our team in Stoke. In this role, you will play a vital role within the company and be the first point of contact for our customers. You will provide exceptional customer service to all internal and external customers. You will need to be a...

  • Customer Support Administrator

    2 weeks ago

    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Customer Support Administrator - Stoke** Davies are looking to recruit an Customer Support Administrator to join our team in Stoke. In this role, you will play a vital role within the company and be the first point of contact for our customers. You will provide exceptional customer service to all internal and external customers. You will need to be a...

  • Customer Support Administrator

    4 weeks ago

    Stoke-on-Trent, United Kingdom BOHSA LTD Full time

    Are you ready to join our dynamic team and take your admin skills to the next level? BOHSA LTD is looking for a full-time Customer Support Administrator to provide a top-notch service to our valued clients and training partners. As a Health and Safety Agency, we pride ourselves on going above and beyond to meet our client’s individual needs. In this role,...

  • Customer Support Administrator

    16 hours ago

    Stoke-on-Trent, United Kingdom BOHSA LTD Full time

    Are you ready to join our dynamic team and take your admin skills to the next level? BOHSA LTD is looking for a full-time Customer Support Administrator to provide a top-notch service to our valued clients and training partners. As a Health and Safety Agency, we pride ourselves on going above and beyond to meet our client’s individual needs. In this role,...

  • Customer Support Administrator

    1 day ago

    Stoke-on-Trent, United Kingdom Advantis Full time

    **Advantis is a leading debt collection company located in an historic grade 2 listed building in the heart of the city of Stoke-On-Trent. Our clients are some of the UK’s largest Utility, Retail and Government bodies. We have over 200 people across our teams who are all energetic, caring and have a good sense of humour, making us a great place to...

  • Customer Support Administrator

    2 weeks ago

    Stoke-on-Trent, United Kingdom Davies Group Full time

    Davies Group are currently looking for a Customer Support Administrator to join the team. Joining Davies as a Customer Support Technician means that you will provide exceptional customer service to all internal and external customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service. **Duties &...

  • Customer Support Administrator

    2 weeks ago

    Stoke-on-Trent, United Kingdom xpertrecruitmentsolutionsltd.co.uk Full time

    A fantastic opportunity for an experienced positive & creative Customer Service / Sales Support Advisor to join our friendly dynamic team. Due to ambitious growth plans we are now seeking to recruit an experienced Sales Administrator / Coordinator from a sales support, administration, or call centre customer service background with good knowledge of...

  • Customer Support Administrator

    7 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Davies Group Full time

    Customer Support Administrator - StokeDavies are looking to recruit an Customer Support Administrator to join our team in Stoke.In this role, you will play a vital role within the company and be the first point of contact for our customers.You will provide exceptional customer service to all internal and external customers. You will need to be a great...

  • Customer Support Administrator

    2 weeks ago

    Stoke-on-Trent, United Kingdom Uniting People Full time

    **Customer Support Administrator** **Full Time and Permanent** **Monday - Friday 8am-4.30pm** Role: **Job Types**: Full-time, Permanent Pay: From £22,310.00 per year **Benefits**: - Employee discount - Enhanced maternity leave - Free parking - Gym membership - On-site parking - Store discount Schedule: - Monday to Friday Supplemental pay types: -...

  • Customer Support Administrator

    7 days ago

    Stoke-on-Trent, United Kingdom BOHSA LTD Full time

    Are you ready to join our dynamic team and take your admin & customer service skills to the next level? BOHSA LTD is looking for a full-time Customer Support Administrator to provide a top-notch service to our valued clients and training partners. As a Health and Safety Agency, we pride ourselves on going above and beyond to meet our client’s individual...

  • Customer Support Administrator

    7 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Advantis Full time

    Advantis is a leading debt collection company located in an historic grade 2 listed building in the heart of the city of Stoke-On-Trent. Our clients are some of the UK's largest Utility, Retail and Government bodies. We have over 200 people across our teams who are all energetic, caring and have a good sense of humour, making us a great place to workSalary -...

  • Customer Support Administrator

    7 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom xpertrecruitmentsolutionsltd Full time

    A fantastic opportunity for an experienced positive & creative Customer Service / Sales Support Advisor to join our friendly dynamic team. Due to ambitious growth plans we are now seeking to recruit an experienced Sales Administrator / Coordinator from a sales support, administration, or call centre customer service background with good knowledge of...

  • Customer Support Administrator

    1 week ago

    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Customer Service Advisor - Stoke - Team FAST** Davies Group are currently looking for an Adjuster Support Technician to join the team. Joining Davies as an Adjuster Support Technician means that you will provide exceptional customer service to all internal and external customers. So, you’ll need to be a great communicator, dedicated to providing a...

  • Customer Support Administrator

    7 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Uniting People Full time

    Customer Support AdministratorFull Time and Permanent**Monday Friday 8am4.30pm**Role:Job Types: Full-time, PermanentPay: From £22,310.00 per yearBenefits: Employee discount Enhanced maternity leave Free parking Gym membership Onsite parking Store discountSchedule: Monday to FridaySupplemental pay types: Bonus schemeWork Location: In person

  • Customer Support Administration

    2 weeks ago

    Stoke-on-Trent, United Kingdom Xpert Recruitment Solutions Ltd Full time

    You’ll be working in a fast-paced environment, it is therefore important you are self-motivated, able to multitask and can confidently respond to all customer correspondence with accuracy. The role is challenging yet rewarding as you’ll be dealing with a variety of customers with different financial situations each day and tailoring solutions to help...

  • Customer Support Administrator

    4 weeks ago

    Stoke-on-Trent, United Kingdom Xpert Recruitment Solutions Ltd Full time

    You’ll be working in a fast-paced environment, it is therefore important you are self-motivated, able to multitask and can confidently respond to all customer correspondence with accuracy. The role is challenging yet rewarding as you’ll be dealing with a variety of customers with different financial situations each day and tailoring solutions to help...

  • Support Administrator

    3 weeks ago

    Stoke-on-Trent, United Kingdom Gi Professional Full time

    GI Group are excited to be working with a fantastic Commercial Vehicle dealer group who operate at a national level. Due to company growth, they are looking for an individual to join them in a Support Administrator role. You will provide a thorough serviceto automotive customers to ensure customer vehicles are on the road within the shortest time possible....

  • Office Administrator

    1 week ago

    Stoke-on-Trent, United Kingdom Team Support Agency Full time

    Admim/ call centre Role - (Service Co-Ordinator) Site address - Festival Park Stoke on Trent ST1 5PZ Shift Monday - Friday Only 08:00 - 17:00 1 hour unpaid lunch. The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer service across multiple contracts and projects. You will have experience...