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Customer Service Advisor

4 months ago

Knottingley, United Kingdom TotalEnergies Full time

Are you passionate about Customer Service and want to be the last dynamic piece of our puzzle? Do you want a job that could earn you up to 24.5k per year plus benefits? If that’s you, keep reading

TotalEnergies is looking for an experienced Customer Services professional to join our close knit team delivering the best service to our lubricants customers from our Ferrybridge plant.

Working Monday to Friday 0830 to 1700, your days will be filled with a mix of order placement, call handling and query resolution.

Are you eager to learn? We’ll share our procedures, system (SAP/Salesforce), product and customer info to help guide you to the next stage of your career. You will find a full JD below for even more details on the role.

We look forward to welcoming you aboard #TeamTotalEnergies

**About the Activities**:

- Provide excellent customer support through liaison with the customer, third party suppliers, Sales Managers, Area Business Managers and other departments
- Answering direct calls from customers in a prescribed timeframe and delivering service and support for the customer
- Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites
- Providing existing and prospective customers with price information on request
- Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel
- Deliver the customer service element of the channel strategy set out in the specific business channel KPI’s
- Help to maintain customer accounts in CRM (Salsa)
- Calling existing customers to secure orders to meet or exceed required targets
- Control aged debt by using Business Planning reports to follow up payment of outstanding invoices.
- Provide feedback on KPI’s for each channel in relation to sales targets, quotations, order placing, aged debt, DSO
- Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints
- Raise credit / debit notes as directed

**About the Context and Environment**
- Demonstrate a good product knowledge for each channel and individual customers
- Understand the customers business, order patterns, requirements and needs
- Excellent communication skills with an ability to deal with small independent businesses and large multinational organisations
- Work as part of a disciplined channel and customer service team delivering results in relation to volume growth and GMVC
- Demonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhance sales and drive growth

**About the Accountabilities**
- Ensure all customer touch points are maximised for satisfaction
- Liaison with all team members daily to deliver results in relation to volume growth, GMVC, customer service and added value customer service
- GCSE in Mathematics, science and English or 2 years’ experience in sales or customer service role Excellent communication Skills
- A team player.
- Customer focused and passionate about providing excellent customer service ideally with call centre experience.

**About the Contract**

Salary £23,000, increasing to £24,500 upon successful completion of a competencies matrix

Contract length: 24 months

**Job Types**: Full-time, Contract, Office based Mon - Fri 0830 - 1700

**Job Types**: Full-time, Fixed term contract
Contract length: 24 months

**Salary**: Up to £24,500.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- Private dental insurance
- Private medical insurance
- Store discount

Schedule:

- Monday to Friday
- No weekends

Work Location: One location