Business Support Officer

3 weeks ago

Port Talbot, United Kingdom Swansea Bay University Health Board Full time

We are looking for a progressive and motivated Business Support Officer to help us manage and take the Podiatry & Orthotic Service forward. You would be joining our friendly team working from Port Talbot Resource Centre.

The role will involve providing direct day-to-day support to the Business Support Manager in the provision of quality services within budget, contributing to ensuring all opportunities for the continuous development and improvement of the service are appropriately considered and pursued.

To support the Business Support Manager in addressing changing priorities as and when they arise with the ability to effectively prioritise workload.

To provide direct day-to-day operational support to the Business Support Manager in the delivery of all targets including waiting lists, departmental objectives effective, efficient safe service delivery.

To provide support to patient appointments officers when required.

Ensure effective communication between team members providing information and advice in a timely manner.

Provide an effective and professional service when liaising with colleagues, stakeholders and the public.

Setting up, managing and maintaining electronic and hard filing systems, ensuring that information is appropriately and securely stored, filed and retrievable whilst adhering to information governance guidelines to protect personal information.

Contribute and assist with the development of new systems and processes as part of the development of quality standards within the team.

Required to prioritise their work and to work on their own initiative, managing own workload and deadlines, seeking advice as necessary.

Provide support to the management of personnel procedures, including the recording of annual leave, study leave requests and high cost study requests.

Support in the training of new staff on systems and procedures within the office.

Responsible for the entry and storage of data compiled by others (electronic and hard copies).

Process orders of resources and supplies via the procurement systems.

Administration support to those undertaking research, such as requesting information.

Participate in the preparation and administration of audit information for own work.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Organisation & Planning Provide diary management service with the ability to resolve conflicting diary appointments and schedules. Make judgements involving straightforward job-related facts or situations, such as choosing and booking appropriate appointments etc based on requirements and in line with agreed policies and procedures, conflicting diary appointments and schedules. Organise and support the planning of meetings, events and conferences; including booking venues and taking formal minutes, arranging equipment, preparing papers/documentation, registering delegates and arranging refreshments including;

Carry out other administrative tasks that fall within the competencies of the post holder in order to provide cover. Prepare and distribute documents and papers as required using advanced keyboard skills and knowledge of systems, as well as using general office equipment eg photocopier etc. Manage internal and external post, including sorting and arranging collection when necessary. The post holder may have contact with service users and will be expected to signpost/direct to the appropriate person/department. Facilitate bookings on behalf of staff as needed. Follow policies and procedures in own role which are determined by systems within the team and Health Board’s corporate systems. Contribute and assist with the development of new systems and processes as part of the development of quality standards within the team. Required to prioritise their work and to work on their own initiative, managing own workload and deadlines, seeking advice as necessary. Guided by standard procedures, good practice and understands the standards and results that are to be achieved. Educatio

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