Family Support Officer

3 weeks ago


Port Talbot, United Kingdom Thrive Women's Aid Full time

**Family Support Officer (Community and Outreach)**
£22,500-£23,877 pro rata plus pension
30hrs
Permanent

Job description

Thrive Women’s Aid (Thrive) is an established and well respected organisation delivering support and services to women and families impacted by domestic abuse.

Your role will be to work within the Community and Outreach Team to identify and address support needs of individual families who are escaping domestic abuse, with a specific emphasis on providing practical and emotional support. You will have a good understanding of the risks and support needs of families experiencing domestic abuse, and an ability to make service intervention decisions.

You will be someone who can provide high level specialist support to service users, ensuring that service standards are excellent. You will model high quality practice in your work, ensuring that service user involvement and person centred approaches are embedded in the support that you give. You will facilitate and develop our coffee morning provision on a weekly basis.

You will maintain links with key partners to ensure a comprehensive package of support is available for those with multiple needs and referral pathways into specialist’s services are observed. You may attend MARAC and you will ensure that information is shared appropriately and in line with GDPR confidentiality procedures.

You will be key in recording accurate service outcome data for use in reports to funders and ensure that comprehensive records of outcomes and activities of the service are uploaded to our data management systems.

What would you need to be successful?
- A motivated team player who ensures high quality
- Be able to spot risks and manage these effectively
- An ability to build rapport and develop effective professional relationships
- Strong initiative
- An organised person who can manage workload effectively
- A trauma-informed and flexible approach to supporting people

Your track record will include experience of delivering support to vulnerable people, enabling them to make positive changes.

**Benefits**:

- A pension scheme is provided, with a 6% employer contribution
- Annual leave entitlement starts at 25 days (pro rata), with an additional day for each year’s completed service (to a maximum of 31 days)
- Comprehensive Flexible Working Policy
- A clear pay framework with yearly incremental rises
- Organisational sick pay and ½ days leave for every 6 months no sickness absence

Things you need to know
- A disclosure and barring security check is required for this role.
- There is a requirement to participate in the on-call rota in compliance with our lone-working policy (approximately 3 shifts per month).

Working for Thrive

**Vision**

Our Vision is to create safe communities, free from domestic abuse where people and families can flourish and build successful independent lives.

**Mission**

To be an innovative and sustainable provider of excellent, good value domestic abuse services that drive prevention, provide interventions and enable progression.

Please click to view our Impact Report and Strategic Plan.

894864

**Closing date**: 9am 3rd January 2023

**Interview date**:week commencing 9th January 2023

**Family Support Officer (Community and Outreach)**
Job Profile

Job Title Family Support Officer (Community and Outreach)
Grade / Salary £20,500-£21,754 pro rata
Hours 30hrs
Reporting to Senior Family Support Officer

Job Purpose
To work within the support team to identify and address the support needs of individual families who are escaping domestic abuse. A key requirement is to provide empowerment and personal welfare support in a safe, supportive and welcoming environment and to ensure that women are provided with a high quality service in line with Housing Support Grant requirements.

Key accountabilities
1 Provide a high quality service, ensuring that all women are regularly assessed for support needs and risk, and that appropriate actions
(evidencing empowerment) are put in place.

2 Assess the practical and emotional support of women, completing individual support plans to meet those needs, in accordance with Thrive
WA policy and funder requirements.

3 Conduct regular key working sessions, offer support, information and advice to enable women to make informed choices for themselves regarding their housing, relationships, children and safety.

4 Refer women (internally and externally) for specialist support; maintaining collaborative working relationships with all Thrive WA staff and partners.

5 Deliver support which is specifically tailored to meet the needs of marginalised groups e.g. Black and Asian Minority Ethnic women, LGBT women, Gypsy Roma and Irish Traveller women, Older women and
Disabled women.

6 Facilitate and contribute to the delivery of therapeutic group interventions and other groups and programmes as and when required.

7 Occasionally attend MARAC meetings, process PPNs and ensure that information is s



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